We are a high-profile software company, with over 10,000 global customer base.
We are seeking Experienced Customer Support (3 hours a day) to address all our customer queries for all our products.
You will work with a team of high performers. They are friendly, and nice people, the best part, is they are all working remotely in the Philippines!
You can even check our website to hear from them:
If you value a GREAT CULTURE, then continue reading.
*** PLEASE READ CAREFULLY ***
****Please DO NOT send in your profile, if you are just mass-sending CVs without following our instructions below., we WILL NOT consider you***
Your Work Approach:
1. Email Replies using our templated answers, in a respectful and courteous way.
2. Shooting of Loom videos.
3. Whatsapp Support
Details of your work:
1. Using our Templated Answers, reply to the customer, provide accurate information about products/services and assist customers with product-related issues or technical difficulties.
2. Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate departments when necessary.
3. Maintain a comprehensive understanding of company products/services and stay updated on any changes or updates.
4. Document customer interactions and feedback in the CRM system to ensure accurate record-keeping and analysis.
5. Collaborate with cross-functional teams to address customer needs and contribute to continuous improvement initiatives.
How your day will look like in 3 hours:
– At least 20 emails per hour, recorded in our system. Each email should only take 3-5mins with our templated answers.
OR
– At least 5-10 Loom videos(3-5mins long) per hour, with voice only.
– Work in a team based environment, everyone here is nice and friendly!!
Requirements:
1. English Score: C1 (Advanced) or C2 (Advanced/Mastery) ONLY.
*you will not be considered if you do not have an English Score or below C1 or C2
2. Experience in using Loom to shoot videos.
3. Hold a degree in a relevant field, demonstrating a solid foundation in hospitality or interpersonal skills. Preferably from top universities in the Philippines.
****Please DO NOT send in your profile, if you have not met the three requirements above, you WILL NOT be considered****
If you are interested, please submit this information, otherwise you WILL NOT BE CONSIDERED.
1. Shoot a 2 minute Loom recording of yourself ( In the video, tell me more about what you enjoy doing as a customer support, why are you interested in this job, and include 2 track records as customer support)
2. Your Resume with Date of Employment include.
3. Your earliest availability to start work.
4. Your ideal hourly rate in USD ONLY.
5. Pick one option ONLY:
(a) 9am to 12pm
(b) 12pm to 3pm
(c) 3pm to 6pm
(d) 6pm to 9pm
(e) 9pm to 12am
(f) Full Time
you open to basic pay + commission or just basic pay? Please choose one.
Budget:
– Hourly rate.
– Room to grow for high performers.
– Commission scheme available if you are interested.
Perks:
– Yearly company trip, fully covered for full timers!
– Medical benefits
– Birthday meal benefits
– 20 days leave
– Opportunity to convert to full-time if you are a high performer.
Full-time members get to enjoy QUARTERLY increments.
If you are interested, please follow the instructions carefully and send me your details. We are hiring more than 1 role!
APPLY FOR THIS JOB:
Company: Remote Jobs Services
Name: Shawn Josiah
Email: