Account Executive (TECH EXPERIENCE NEEDED)

Are you someone who likes working with customers and thrives in a fast-paced multitasking environment? Do you enjoy technology and have an aptitude for technical or cloud-based systems? Are you skilled at issue resolution and downstream problem-solving?

We are HelloNote, a leading EMR company providing services to Physical, Occupational and Speech Therapists and we are seeking Customer Support Specialist to join our team.

You will be an integral part of the day-to-day interaction with HelloNote’s clients. Someone who is self-managed but thrives when working closely with teammates, enjoys solving problems, and strives to make each exchange easy and engaging. You will use your technical expertise and communication skills to own the SaaS customer experience — but this isn’t your typical customer service gig, so that’s not all! You also like wearing a lot of hats.

We are currently hiring for a remote position on the 9 AM-5 PM EST shift. You will work a Monday-Friday schedule.

What You Will Do:

Day to day email operations
Day to day phone follow-ups with clients
Responding for support inquires via ZenDesk
Scheduling onboardings and trainings.
Account management and system overview.
Training on the clearing house.
Outreach to schools/universities and clinics
Processing charges on monthly basis for existing and new clients
Skillfully gather and analyze information, troubleshoot complex technical issues, and proactively identify trends
Uploading eSignatures into respective client account
Blog posting and content engagement
Explain technical concepts in simple, understandable language.

What You Will Need:

Associate or Bachelor’s degree (preferred).
1+ years of experience in a technical customer support role.
Experience working software, SaaS products, and/or mobile apps.
Familiarity with basic web technology, software, and social media.
A team-centric mentality.
The ability to communicate clearly, effectively, and professionally and vary messaging to different audiences.
A healthy sense of curiosity and an interest in learning new technologies.
A proactive nature, self-motivation, and dependability.
A love for getting to the bottom of things & improving them.
Flexibility and the ability to pivot quickly.
A willingness to accept feedback and strive for continuous improvement.