Account Manager

Job Title: Account Manager

Company: Phrendly

Location: Work from Home (Sign-up at our offices)

Job Overview:

Phrendly, a revolutionary application expanding to the Philippines, is seeking enthusiastic Account Managers to build and maintain relationships with our users. This role offers the opportunity to work remotely while ensuring a high level of satisfaction and engagement on our platform.

Key Responsibilities:

-Manage and nurture relationships with a portfolio of users.
-Assist users with account setup, navigation, and any inquiries or issues they may have.
-Proactively reach out to users to ensure their needs are met and they are satisfied with their experience.
-Collect and analyze user feedback to improve service and enhance the user experience.
-Collaborate with the development team to report and resolve any technical issues.
-Maintain detailed records of user interactions and account management activities.
-Contribute to the development and maintenance of user support documentation and resources.

Age and Identification:

-Must be 18 years or older.
-Possess a valid ID for verification purposes.

Communication Skills:

-Strong verbal and written communication skills.
-Ability to convey information clearly and effectively.
-Friendly and empathetic demeanor when interacting with users.
-Technical Proficiency:
-Basic understanding of using online communication tools and applications.
-Familiarity with troubleshooting common technical issues.

Work Environment:

-Reliable internet connection and a suitable device for remote work.
-Quiet and professional workspace for handling account management tasks.

Work Ethic:

-Reliable and punctual with a strong work ethic.
-Ability to maintain confidentiality and handle sensitive information discreetly.
-Strong problem-solving skills and attention to detail.
-Preferred Qualifications:
-Previous experience in account management, customer support, or a related field.
-Familiarity with online communication tools and applications.
-High school diploma or equivalent is preferred but not required.

Why Join Phrendly?

-100% online – work from the comfort of your home.
-Flexible hours that fit your schedule.
-Be part of a supportive and growing community.
-Opportunities for advancement and professional growth.

How to Apply:

-Sign up at our offices or get on a call with one of our application managers today.

Join Phrendly today and help us ensure a seamless and enjoyable experience for our users while working from the comfort of your home! The team site is phrendlyphilippines dot com for more information