Account Manager

Job Description:
As an Account Manager, you will be responsible for managing and maintaining customer relationships, ensuring that customer needs are met in a timely manner and driving the company’s business growth. You will be an important bridge between customers and the company, improving customer satisfaction and loyalty by providing excellent services and solutions.

Main Responsibilities:

Customer Relationship Management:

Maintain existing customer relationships, communicate with customers regularly, understand their needs and feedback.
Handle customer complaints and issues, provide effective solutions, and ensure customer satisfaction.
Business Development:

Identify and develop potential customers and expand new business opportunities.
Develop and implement customer development plans to promote the achievement of sales targets.
Scheme Development and Implementation:

Develop personalized solutions and service plans based on customer needs.
Coordinate internal company resources to ensure the smooth implementation and delivery of solutions.
Market Analysis and Reporting:

Conduct market research and analysis to understand market trends and competitive dynamics.
Prepare customer reports and business analysis reports to provide decision support to management.
Contract Management:

Participate in contract negotiation and signing to ensure that the terms of the contract are in the interests of the company and customers.
Supervise contract execution to ensure that the terms of the contract are strictly observed.
Job requirements:
Education: Bachelor degree or above, marketing, business administration or related majors.
Work experience: At least 3 years of experience in customer management or sales.
Skills:
Excellent communication and interpersonal skills, able to build trust with customers at different levels.
Excellent sales and negotiation skills, with the ability to develop new markets and customers.
Strong customer service awareness and problem-solving skills.
Ability to work under pressure, with good time management and organizational skills.
Proficient in office software (such as Microsoft Office Suite), those with experience in CRM systems are preferred.
Job benefits:
Salary: Competitive salary and performance bonuses are provided.
Health benefits: Comprehensive medical insurance, including dental and vision insurance.
Retirement plan: 401(k) retirement plan, company matching payment.
Paid vacation: Sufficient paid vacation and sick leave are provided every year.
Career development:
Internal training and external training subsidies.
Support to participate in industry conferences and seminars to continuously improve professional skills.
Work environment: Modern office facilities, friendly and supportive teamwork work atmosphere.
How to apply:
Please send your resume and cover letter to [Click to view], and indicate “Apply for Account Manager-Name” in the email title.