Account Manager

Mabuhay!
Looking to hire a Part Time Account Manager to join the Shoprev team. As an Account Manager, you will play a crucial role in maintaining and growing client relationships, ensuring their needs are met, and serving as a liaison between clients and our internal fulfillment team. This position is about doing whatever it takes to get the job done. If you are passionate about delivering exceptional client service, possess strong communication skills, and thrive in a fast-paced environment, we want to hear from you.

We need a communicative and effective Account Manager VA in our team who knows how to:
1. Client Communication: Act as the primary point of contact for assigned clients, maintaining regular communication to understand their needs, goals, and concerns.
2. Relationship Building: Cultivate and nurture strong relationships with clients, serving as a trusted advisor and advocate for their business interests.
3. Client Strategy: Collaborate with clients to develop strategic marketing plans and campaigns tailored to their objectives, ensuring alignment with their brand and target audience.
4. Account Management: Oversee the execution of client projects from initiation to completion, ensuring adherence to deadlines, budgets, and quality standards.
5. Problem Resolution: Address any issues or concerns raised by clients promptly and effectively, working with internal teams to implement solutions and mitigate risks.
6. Cross-functional Collaboration: Serve as a bridge between clients and internal departments, facilitating communication and coordination to deliver seamless service and results.
7. Performance Analysis: Monitor and analyze campaign performance metrics, providing insights and recommendations for optimization and improvement.
8. Upselling and Cross-selling: Identify opportunities to upsell additional services or cross-sell complementary products to existing clients, maximizing revenue and value.
9. Client Retention: Proactively engage with clients to enhance satisfaction, loyalty, and retention, seeking feedback and implementing strategies to exceed expectations.
10. Documentation and Reporting: Maintain accurate records of client interactions, agreements, and project details, and generate regular reports for clients and internal stakeholders.

We have a portfolio of clients you will be responsible for that have daily needs to be met. Are you able to communicate effectively between teams?
Can you do tasks and handle client requests without having to be told what to do?
Can you keep up with the volume of tasks you are responsible for and report them back to your Project Manager in a timely fashion?

We believe in giving chances to anyone who has the desire and drive to be on a winning team. Tell us why you’re a long-term player in your response and make a one minute video demonstrating you’ve read these details The can be up to 4 minutes if you’d like. Reply with that URL in your message. Do not read a script, but do prepare thoughts.
We expect that you, like the others in our program, will level up and continue to increase their salary over time. As you’re more productive, you deserve to earn more.
We will give you a Christmas bonus, too.
Looking forward to hearing from you and how you specifically fit this description!

Skills required:
– Proven experience in account management, client services, or a similar role within a marketing agency or related industry.
– Strong communication, negotiation, and interpersonal skills.
– 3+ years of customer service experience.
– Ability to multitask, prioritize, and manage time effectively in a deadline-driven environment.
– Familiarity with marketing principles, strategies, and tools.
– Proficiency in CRM software and project management tools.
– Results-oriented mindset with a focus on delivering value and driving client success.

***To show you’re paying attention please reply with “SUCCESS” all caps in the Subject line of your response.***