Account Manager

As an Account Manager you are expected to own the relationships for a book of business, ensuring alignment and driving partner success through our suite of products and services. It is imperative to be a strategic thinker, an excellent communicator, and passionate about creating value for our partners while maintaining a high level of satisfaction.

Skills and Qualifications:
? Experience: Account managers often need previous experience in customer service, Customer Success or Account Management. Experience in SaaS companies is very helpful.
? Communication Skills: Excellent communication skills, both written and verbal, are crucial. Account managers need to effectively communicate with partners and colleagues.
? Relationship Building: Building and maintaining strong relationships with partners is a core part of the job. The ability to establish trust and rapport is essential.
? Problem-Solving: Account managers often deal with partner issues and concerns. Being able to identify problems, find solutions, and resolve conflicts is important.
? Sales Skills: Sales skills may be required to upsell or cross-sell products or services and to ensure renewal.
? Industry Knowledge: Familiarity with the Vacation Rental or Hospitality industry Understanding the partner needs and industry trends can help account managers better serve their book of business.
? Customer-Centric Approach: A customer-centric mindset is essential. Account managers should prioritize partner satisfaction and work to meet their needs.
? Organizational Skills: Account managers often juggle multiple clients and tasks simultaneously. Strong organizational skills are critical for managing accounts effectively.
? Software Proficiency: Proficiency in customer relationship management (CRM) software, as well as other relevant tools and software, is required.
? Teamwork: Collaboration with colleagues from various departments may be necessary to fulfill client needs. Account managers should work well with others and be a team player.
? Adaptability: The ability to adapt to changing client demands and business environments is important for success in this role.
? Time Management: Account managers must manage their time effectively to prioritize tasks and meet deadlines.
? Integrity and Professional Conduct: Maintaining a high level of professionalism and ethical conduct is crucial, as account managers often handle sensitive information and financial transactions.
? Marketing and Advertising Knowledge: understanding marketing and advertising concepts and strategies can be beneficial.
? Results-Oriented: The ability to set and meet goals and key performance indicators (KPIs) is often a requirement in account management.