Account Manager

JOB OVERVIEW

Job Location: PH Remote
Job Type: Remote
Department: Sales
Reports To: VP of Sales
Shift: 9AM – 5:30PM
Direct Report(s): N/A

OVERVIEW
The Account Manager serves as a pivotal link between the company and its clients, responsible for fostering and maintaining strong client relationships while driving business growth. They act as the primary point of contact for assigned accounts, understanding their needs, addressing their concerns, and delivering tailored solutions to meet their requirements.
In this role, the Account Manager manages a portfolio of client accounts, identifies opportunities for upselling and cross-selling, and ensures the successful implementation of the company’s products or services. They collaborate closely with internal teams, including sales, marketing, and customer support, to deliver exceptional service and value to clients.

RESPONSIBILITIES
Develop strong, long-lasting relationships with clients by understanding their needs, preferences, and business goals. Establish trust and rapport to become a reliable advisor.
Oversee the health and status of assigned accounts, ensuring clients are satisfied and their expectations are met or exceeded. Proactively identify and address any potential issues.
Serve as the main point of contact for clients, managing all communications and inquiries. Ensure timely and effective resolution of client concerns and requests.
Identify and pursue opportunities to expand accounts through upselling and cross-selling strategies. Develop and execute strategic plans to increase client spend and maximize revenue.
Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
Act as the quarterback for client-related initiatives, coordinating with various departments to ensure seamless execution of projects and initiatives.
Maintain a strong understanding of our products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
Collaborate with clients to develop tailored strategies that align with their business objectives and drive mutual success.
Provide training and support to clients on product usage, best practices, and new features. Ensure clients are fully utilizing our products to their maximum potential.
Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.

THE IDEAL CANDIDATE
Strong ability to build and maintain professional relationships with clients.
Demonstrated success in driving account growth and achieving sales targets.
Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively.
Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
Skilled negotiator with the ability to close deals and manage contract renewals.
Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.
In-depth knowledge of our products and services, and the ability to quickly learn new products and features.
2+ years Account Management experience

TECHNOLOGY REQUIREMENT

Minimum 80 mbps Internet Speed
Minimum intel i5 8th gen with 8GB of RAM
Webcam and Headset
Designated Office Space in your home

CULTURE COMPETENCIES
Have a Drive to Win
The Team’s Success is my Success
Growth
Perform with Excellence
Confident with Humility
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