Account Manager

As an Account Manager, you empower organizations to change business processes and achieve their desired outcomes through product adoption. You are a trusted advisor to a portfolio of clients, developing an intimate understanding of each client’s business objectives and providing both change management and subject matter expertise. We are looking for someone to work closely with various departments to build and share industry expertise, help us identify new verticals, and drive expansion. This is a career-defining opportunity to join us at a critical moment and have a significant impact.
Our mission is to scale design to elevate brands.
Responsibilities:
? Develop an understanding of each customer’s business objectives, craft an expansion strategy, and nurture to success through joint accountability with the client
? Schedule plan, and conduct end-to-end implementation of our solution through phone calls, product training webinars, technical implementation, and consistent follow-up
? Perform periodic business reviews with customers to provide advice, check progress, and manage renewal conversations
? Measure success potential of each customer, convert clients into champions, and provide advocacy opportunities that facilitate referrals
? Collect product feedback from clients, conduct user experience interviews and surveys, and partner with cross-functional teams to improve overall customer experience and inform development priorities
? Recover accounts with limited activity and engage in appropriate nurturing activities
? Proactively study articles, videos, podcasts or books on customer success, Company, and target industries to become a subject matter expert
? Learn to use Company tools to gather information and solve problems
Requirements:
? 1-3+ years of experience in a client-facing role, preferably in a customer success, consulting, change management, technical sales, or training capacity
? Technical aptitude and passion to become a subject matter expert on Company and related domains
? Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
? Outstanding task management skills across a varied responsibilities in a fast-paced startup environment
? Empathy and a passion for problem solving
? Bias towards finding solutions vs. shutting down ideas