Account Manager

Alpenglo Digital is a leading digital marketing and social media agency for tech, software, and SaaS companies. Our service offerings include content marketing, video marketing, social media, and paid advertising.

Alpenglo Digital is seeking a Digital Account Manager to join our fast-growing client services team. This position is responsible for managing client relationships. This individual will be a highly motivated and polished self-starter who enjoys identifying problems and thinking like a chess player – several moves ahead. You understand that clients make or break the business and are willing to take the extra step to ensure that the client gets the best deliverables.

***CANDIDATE MUST SPEAK AND WRITE PERFECT ENGLISH + WORK DURING US BUSINESS HOURS***
***FULL-TIME POSITION***

Responsibilities
– Act as the main point of contact for a specific set of clients, responsible for onboarding new clients and maintaining/growing existing relationships
– Responsible for all aspects of client needs. Starting with developing strategy and recommendations all the way through to campaign setup, reporting and monitoring of campaigns
– Deliver customer projects and updates
– Project management – working with the team to get client deliverables completed
– Quality control – all client deliverables must be reviewed and edits made before sending to the client

Preferred experience
– Have a solid understanding of digital customer journey
– Experience with online media strategies – content marketing, video marketing, paid media, marketing copy and creatives
– Research new marketing and technology trends and apply them to current client accounts
– Analytical review – have the ability to review analytics and make recommendations based on data
– Other projects as assigned

Qualifications
– Must have good interpersonal and phone communication skills
– Excellent English verbal and writing skills
– 2+ years of customer service experience
– Digital marketing and web design project experience preferred
– Ability to prepare clear and concise client-ready documents
– Strong analytical skills with proven ability to demonstrate interpretation capabilities
– Strong attention to detail
– Excellent organizational, communication, and presentation skills
– Software skills: Slack, Trello, social media platforms, WordPress blogs, Google Workspace, Canva