Account Manager/Client Support Specialist (Training Provided

Job Description:

USA Contract Solutions is on a mission to help 100,000 small and minority businesses leverage government contracting to grow and scale. We are seeking a highly motivated Account Manager to work closely with our clients, assisting them in acquiring government contracts. We will provide comprehensive training to ensure you have all the knowledge and tools necessary to support our clients in this specialized field.

As an Account Manager, you will develop and maintain strong client relationships, collaborate with internal and external teams, and ensure that our clients receive outstanding service and results.

Responsibilities:

Assist in onboarding new clients and support business development efforts
Work closely with assigned clients to help them grow their businesses through government contracts
Help clients find and secure government contracts using our proven processes
Collaborate with internal and external team members from the point of sale through the conclusion of our services
Generate results for clients by providing effective business solutions

Qualifications:

– Intense drive to succeed and a passion for helping others excel
– Ability to see the big picture and make the largest possible impact
– Comfortable working and presenting to diverse groups of people, translating complex government contracting concepts into easy-to-understand business language
– Detail-oriented and highly organized
– Capable of managing multiple projects simultaneously
– Growth-oriented and always looking for ways to improve
– Self-accountable with minimal need for micromanagement from leadership

Requirements:

– Experience managing multiple projects and clients under tight timelines
– Ability to cultivate strong, trusting customer relationships
– Excellent communication skills, both written and oral, including proficiency in spelling, grammar, and punctuation
– High level of discretion and sensitivity regarding personal, financial, and other client information
– Team player, able to collaborate and communicate well with team members, maintaining a positive attitude without complaining, making excuses, or gossiping
– Ability to anticipate client needs and eliminate friction whenever possible
– Tech-savvy, proficient in Mac/Microsoft, and open to learning new technology such as Slack, Zoom, Facebook, CRMs, and automation tools

To apply, please submit your resume and a brief cover letter detailing your qualifications, relevant experience, and why you would excel in this role. We look forward to hearing from you!