Account Manager Dayshift Account With CS Responsibilities

PLEASE NOTE: Due to our client’s requirement of a quarterly F2F team conference, this job is LIMITED within Metro Manila or close neighboring cities only.

– Our Company –
Maid My Day is a Cleaning Company operating across Sydney, Melbourne, Brisbane, and Canberra within Australia. The hours are Monday to Friday 9am to 5pm (Australian time).

– The Role –
We are seeking a dynamic and dedicated Account Manager to join our team. You will play a crucial role in fostering strong relationships with strategic partners and key accounts, ensuring the highest level of support and service delivery. This role is instrumental in addressing client concerns promptly, scheduling cleaning services efficiently, and maintaining strong partnerships to drive growth and retention. Below are the set of responsibilities expected from you as the Account Manager.

1. Be the main contact for major aged care clients, building long-term, trusting relationships.
2. Resolve all email inquiries and issues promptly, ensuring excellent customer service. Be able to organise the Account Manager inbox utilising existing folders for easy access, with an intent of no pending emails at the end of the week in inbox.
3. Teamwork in action. Proactively work with team mates to coordinate service concerns, and to ensure a timely follow-up on issues.
4. Attend regular weekly and fortnightly video meetings with clients to assess service quality and gather feedback. This engagement intends to understand their needs and provide tailored solutions.
5. Develop strategies to enhance client satisfaction, retention, and loyalty.
6. Offer insights and recommendations to help clients achieve their goals.
7. Monitor KPIs related to client satisfaction and account growth.
8. Handle client phone calls professionally, forwarding as needed, and action call-backs.

Skills and Experience Required

Minimum 5 years of BPO experience or any role related to CSR
Proven experience in account management, client relations, or customer service, ideally within the aged care or healthcare industry.
Excellent communication skills, with the ability to articulate ideas, negotiate terms, and build rapport with clients at all levels.
Strong problem-solving abilities, with a proactive and solution-oriented approach to addressing client needs and concerns.
Ability to manage multiple priorities and deadlines effectively, while maintaining a high level of attention to detail and accuracy.
Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment.
Proficiency in Microsoft Outlook, Google Suite, and Office Suite (Word, Excel, PowerPoint)

– Requirements –
Reliable Internet Connection
Reliable equipment
Noise Cancelling Headphones for calls
Quite place to work and an acceptable back up plan
No other commitments

We are looking for an individual who will be with us for a long period of time. If this sounds like you, please send your application with resume to Chelle at Click to view and put ‘Application for Account Manager’ in the email Subject line.