Account Manager for a Publishing Site

Job Title: Account Manager

Employment Type: Full-time

Starting Salary: $600 monthly

About IBT Media:
IBT Media is a global digital news organization that delivers news and analysis to over 30 million unique visitors per month. With a focus on delivering high-quality content across various verticals, including business, technology, and culture, IBT Media aims to inform and engage audiences worldwide.

Job Description:
As an Account Manager at IBT Media, you will play a crucial role in managing client relationships and ensuring the successful delivery of client requests. Your primary responsibility will be to oversee the entire lifecycle of client projects, from onboarding to completion, while ensuring adherence to timelines and project specifications.

Responsibilities:
Serve as the primary point of contact for clients, maintaining regular communication to understand their needs and provide updates on project progress.
Coordinate with internal teams, including content creators, editors, and designers, to ensure seamless execution of client projects.
Develop and maintain project timelines, ensuring that all deliverables are completed on schedule and within budget.
Proactively identify and address any issues or challenges that may arise during the project lifecycle, working to resolve them in a timely and efficient manner.
Collaborate with sales and marketing teams to upsell additional products and services to existing clients, maximizing revenue opportunities.
Conduct regular performance reviews and client satisfaction surveys to gather feedback and identify areas for improvement.
Stay informed about industry trends and competitor activities to provide strategic recommendations to clients and internal stakeholders.
Maintain accurate records of client interactions and project details using CRM software.

Qualifications:
Bachelor’s degree in business, marketing, communications, or a related field.
Proven experience in account management or client services, preferably in a digital media or publishing environment.
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to build rapport and foster long-term client relationships.
Detail-oriented and deadline-driven, with a proactive approach to problem-solving.
Proficiency in CRM software and project management tools.
Knowledge of digital marketing trends and strategies is a plus.

Why Join Us:
IBT Media offers a dynamic and collaborative work environment where you will have the opportunity to work with a talented team and make a meaningful impact on our clients’ success. We provide competitive compensation and benefits packages, as well as opportunities for professional growth and development.

If you are a proactive and customer-focused professional with a passion for delivering exceptional client service, we’d love to hear from you. Apply now to join our team at IBT Media!