Account Manager (for Design Agency)

*PLEASE NOTE: We will not consider applications without a resume attached. Additionally, due to the high volume of applicants we receive, we’re unfortunately unable to respond to everyone who applies, but you will hear from us within a week if selected to move forward. We encourage you to follow our LinkedIn page to be the first to know of other new job openings here: Click to view/company/pomelohq

**ABOUT US**
Pomelo places the best offshore talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the world’s top companies operate.

**ABOUT THE ROLE**
We’re looking for an Account Manager with exceptional communication and interpersonal skills to join one of the leading branding and design agencies in the US. You’ll be responsible for becoming a knowledge expert on the agency and its services, promptly handling all client inquiries and questions, ensuring that all deadlines are met, and developing materials to enhance client satisfaction.

**KEY RESPONSIBILITIES**
– Act as the main point of contact for clients, which includes coordinating and taking the lead in meetings, corresponding with clients and internal teams, and taking detailed meeting minutes
– Provide accurate and helpful information about the agency and its services to address client questions and ensure client satisfaction
– Assist in the creation and maintenance of client-facing materials, documents, or briefs
– Ensure all deadlines, SLAs, and KPIs are being met at all times
– Respond promptly and professionally to resolve client inquiries or issues regarding their projects and/or other related matters
– Maintain a comprehensive record of all correspondences with clients
– Proactively identify root causes of issues and implement solutions or escalate issues as needed, ensuring timely resolution
– Perform ad hoc administrative, business operations, and special projects tasks as needed

**QUALIFICATIONS**
– Bachelor’s degree in a relevant field
– 3+ years in an Account Manager role, preferably for a design/marketing agency
– Deep experience with project management tools like Asana, Trello, ClickUp, etc.
– Experience with Slack/Gmail/Microsoft Office is a must
– Professional fluency in English with excellent written, reading, and speaking skills
– Outstanding time management and attention to detail
– Permanent access to a laptop/desktop with reliable and fast Internet connection
– Ability to work in any US time zone, Monday to Friday (8 hours per day)
– Previous experience working the overnight/graveyard shift

**BENEFITS**
– Competitive pay, always in US dollars
– Work remotely from the comfort of your home
– Health & wellness benefit
– Paid holidays and time off
– Performance and referral bonuses
– Global exposure to the world’s best companies