Account Managers & Dispute Managers For Our Credit Repair Company

Job Title: Account Manager

Location: Philippines (Remote)

Job Description:

We are seeking a highly motivated and skilled Account Manager to join our team. The Account Manager will be responsible for managing client relationships, overseeing the onboarding process, ensuring successful credit repair results, and facilitating the dispute process to prepare clients for funding and advanced services. This role is crucial in helping our clients achieve their financial goals and scale their businesses.

Key Responsibilities:

Client Management:

Serve as the primary point of contact for clients.
Develop and maintain strong relationships with clients to ensure satisfaction and retention.
Address client inquiries and resolve any issues promptly.
Onboarding:

Guide clients through the onboarding process, ensuring all necessary documentation and information are collected and verified.
Educate clients on the credit repair process and set clear expectations.
Credit Repair:

Monitor and manage clients’ credit repair progress.
Ensure disputes are handled efficiently and accurately.
Provide clients with regular updates on their credit repair status and results.
Dispute Management:

Oversee the dispute process to ensure all necessary steps are completed.
Collaborate with the credit repair team to address any challenges or delays.
Ensure all disputes are prepared for funding and advanced financial services.
Sales and Upgrades:

Identify opportunities to upsell and upgrade clients to higher service packages.
Communicate the value of additional services and products to clients.
Achieve sales targets and contribute to revenue growth.
Qualifications:

Experience:

Proven experience in account management, customer service, or a related field.
Experience in credit repair, finance, or a similar industry is preferred.
Skills:

Excellent English proficiency, both written and verbal.
Strong communication and interpersonal skills.
Sales acumen and the ability to upsell services effectively.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team.
Proficient in using CRM software and other relevant tools.
Benefits:

Competitive salary
Performance-based bonuses
Flexible working hours
Opportunity for career growth and advancement
Supportive and collaborative team environment