Admin Assistant

///// Who We Are /////
RobiDigital is a small web design and SEO agency founded in 2005. We are focused on helping small local home service business owners and their online presence, so that they can experience incredible growth, increased revenue, and a new sense of freedom from the stress and worry their business used to hold over them.

///// Who We’re Looking For /////
We’re looking for a positive and motivated, Administrative Assistant (“VA”) to support our CEO.

In order to grow the business, the CEO needs to work in their sweet spot and focus on their core roles; biz development, sales & marketing, content, and partnerships.

This will require you to protect their time by assuming responsibility for day-to-day and ad hoc administrative tasks.

Previous experience as an Administrative (“Virtual”) Assistant or Project Manager is a must. Ideal candidates would have at least 2-3 years’ experience in these roles.

We value Respect, Knowledge, and Growth and our team is committed to a common goal of ‘delivering the promise’ to our clients.

This is a remote or work from the home role and would ideally suit someone wanting to work 4 hours a day, five days a week. We need overlap with US working hours, so we can all communicate as a team and with clients.

You should be ready and willing to get great satisfaction from serving our hard working clients and become an integral part of our creative team.

You should have excellent people skills, integrity and attention to detail as well as a proactive mindset.

///// Responsibilities /////

Your job will be to use your past experience to:

Client Request Handling
Monitor owner’s email inbox
Make sure all necessary information is included and delegate to the appropriate team member(s) while also overseeing that the request is fulfilled accurately and on time. 
Responding to client questions and requests
Client Reporting
Check reports from team for completeness and accuracy
Send monthly reports
ClickUp Project/Task Oversight and QA (quality assurance) 
Make sure team is meeting deadlines and that they have what they need
Quality assurance, examples include:
Go through website pre-launch checklist and post-launch checklist to ensure everything has been completed
Run through client onboarding and offboarding checklists
Onboarding new clients (data entry, setting up tools, etc)
Document and maintain processes and SOPs
Regularly update existing process documents as processes change or improve
Record video/transcription for and document new processes

**Include the words “Blue Cow” somewhere in your response.

Qualities we are looking for:

English fluency
At least 5+ years experience with virtual assistant work
A free thinker, willing to look for answers and efficiencies
Willing to learn new things
Confidence in organization, details and communication
A team player who is happy working in a small team of 5-10 people and closely with the owner
Strong communication skills
Responsive: Quick with email and chat communication

Preferred experience and knowledge of:

ClickUp
Gmail
Google Drive
WordPress
High Level
Figma

Special requirements:

A computer that is reliable and runs most software
Your own Internet connection and some kind of backup internet or secondary location to work from
Have a headset or microphone and video camera (for team meetings)

///// How We Will Help You Succeed /////
We expect the person applying to be a professional have have the skills necessary to get the majority of the desired results without assistance.

However, we’re not afraid to pitch-in to help each other and have access to a plethora of training resources, best practices, and SOPs that will help our team members succeed in their role.

We will train you regarding our systems, our services and our customers so you can best apply your skills to help us achieve our mission.

We do offer flexibility in work schedules to accommodate family, health, and other life priorities that come up.

We will also listen to you, see you for who you are and encourage you to bring your entire self to work. We are humans first, work colleagues second.

///// Employment Type /////
This is a part-time role, expected to work 10+ hours per week, M-F, which can be decided and set before starting in the role and with the expectation to increase over time. We are looking for a team member that can overlap their working schedule with our US-based 9am-5pm ET (New York) time zone. We are not looking for an agency.