Admin assistant

Job Summary:
We are seeking a highly organized and proactive individual to join our cleaning company as an Administrative Assistant. As an integral part of our team, you will be responsible for various administrative tasks, customer service, and managing our online presence on social media platforms. The ideal candidate should possess excellent communication skills, be fluent in English, and have experience in customer service, phone handling, and social media management.
Responsibilities:
Customer Service:
Answer phone calls in a professional and friendly manner, addressing customer inquiries, scheduling appointments, and providing relevant information.
Communicate with customers to ensure their satisfaction and resolve any issues or concerns they may have.
Liaise with cleaners to coordinate schedules and assign them to customers’ homes as per their requirements.
Maintain a positive and helpful attitude while dealing with customers, creating a pleasant experience for them.
Administrative Support:
Assist with general administrative tasks, such as data entry, filing, and record-keeping.
Manage and respond to emails promptly and professionally.
Maintain accurate customer records, update databases, and generate reports as needed.
Coordinate with other team members to ensure smooth operations and timely completion of tasks.
Online Presence Management:
Utilize social media platforms (Instagram, Facebook) and Google My Business to promote the company’s services and engage with potential customers.
Create engaging and informative content to attract new customers and increase brand visibility.
Monitor and respond to comments, messages, and reviews on social media platforms promptly and professionally.
Analyze social media insights and provide recommendations for improving the company’s online presence and marketing strategies.
Qualifications:
Fluent in English, with excellent verbal and written communication skills.
Proven experience in customer service and phone handling, preferably in a service-oriented industry.
Proficient in using email platforms and comfortable with general administrative tasks.
Familiarity with social media platforms, including Instagram and Facebook, and experience in managing business profiles.
Ability to generate creative and engaging content to attract and retain customers.
Strong organizational skills, attention to detail, and ability to multitask effectively.
Proactive problem solver with excellent interpersonal skills.
Knowledge of cleaning industry practices and terminology is a plus.
Join our dynamic team and contribute to the growth and success of our cleaning company. To apply, please submit your resume and a brief cover letter highlighting your relevant experience in customer service and social media management.