Admin Assistant/Insurance – Physical Therapy Office

Job Overview:

Join our dynamic physical therapy team, where you will play a crucial role in ensuring the smooth operation of our busy clinic. As a key point of contact for patients and a liaison between medical staff and administrative functions, you will contribute to providing high-quality care to our community. If you are organized, empathetic, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:
Confirm Patient Appointments: Reach out to patients to confirm upcoming appointments and manage the appointment calendar efficiently.

Handle Patient Inquiries: Respond to patient inquiries via phone and email, providing information and assistance with a caring approach.

Maintain Patient Records: Ensure accurate and confidential maintenance of patient records in our EMR system (Prompt EMR).
Greet Patients and Provide Directions: Welcome patients to the facility and offer guidance within the clinic premises.
Coordinate with Medical Staff: Collaborate with medical professionals to manage daily schedules and ensure optimal patient care.

Ensure Privacy and Confidentiality: Uphold patient privacy and confidentiality in all interactions and record-keeping.
Manage Referrals: Handle incoming referrals from other healthcare providers and coordinate patient appointments accordingly.

Respond to FAQs: Address frequently asked questions from patients and provide necessary information.
Handle Appointment Rescheduling: Assist in managing appointment rescheduling efficiently.
Send Personalized Communications: Engage with patients through personalized communications, fostering a caring and supportive environment.

Assist with Insurance-related Queries: Provide assistance to patients regarding insurance-related inquiries.
Manage Therapists’ Schedules: Coordinate therapists’ schedules and appointments to optimize patient care.
Check-In and Out Patients: Manage the check-in and check-out process for approximately 50 patients per day, utilizing EMR (Prompt EMR).

Support Clinicians: Assist clinicians in managing their daily schedules and addressing the needs of their patients.
Compliance Maintenance: Ensure compliance with the prescribed frequency of patient appointments.
Core Values Adherence: Embody and convey the organization’s core values, emphasizing the importance of attendance with empathy.

Qualifications:
Knowledge of physical therapy outcomes measures.
Experience in managing a high-volume clinic with approximately 50 patients per day.
Proficiency in using VOIP and EMR systems; experience with Prompt EMR is a plus.
Excellent communication skills, both written and verbal.
Ability to convey the importance of attendance with empathy and in alignment with core values.
Our Purpose and Core Values:
Purpose: We exist so you can go live your life.

Core Values:
We’re open because we care.
Do it with a smile.
We’ll fix it.
Give everyone a chance to surprise you.
Gratitude is our attitude.
Celebrate like a second line (a second line is a term used in New Orleans to indicate celebration by marching to the music of a brass band).

Communication and Coordination:
Utilize VOIP, EMR, and the VA for effective communication with both patients and team members. Maintain regular communication via EMR, initially daily and then weekly, to ensure proper coordination of patient schedules and adherence to prescribed frequencies.

Benefits:
Competitive salary commensurate with experience.
Health insurance coverage in the future
Retirement in the future
Opportunities for professional development and growth within the company.

**How to Apply:**
To apply send us the following (WE WILL PRIORITIZE THOSE WHO FOLLOW INSTRUCTIONS):

1. Updated resume
2. Your Loom Video (Maximum 1 minute only)
– Showcase your personality! We’re excited to witness the real you shine through! (Avoid reading from a script)
– Share detailed experience RELEVANT to this job ad.
– Share what you like to do for fun
– Make sure your camera and speaker are working properly
– Maintain a professional appearance and ensure your background is presentable.

Join our team and contribute to the success of a growing company from the comfort of your own home!