Admin Assistant- With experience in Mindbody CRM/ Fitness and Gym industry

Permanent WFH – Administrative Assistant/Front Desk with experience in Mindbody CRM

Hours of work are Full Time 40 hrs/week- UK Time Zone

Position Summary:

This position serves as the primary point of contact for clients, visitors, and staff, providing excellent customer service and administrative support. The role requires a friendly and professional demeanor, exceptional organizational skills, and the ability to multitask in a fast-paced environment.

Responsibilities:

Reception and Customer Service:
Answer phone calls, respond to inquiries, and direct calls to the appropriate individuals.
Provide information about our health and wellness services, schedules, and pricing.
Schedule appointments, manage calendars, and assist clients with registration and paperwork.

Administrative Support:
Assist with general administrative tasks, such as data entry, filing, scanning, and document management.
Handle incoming and outgoing email,
Support the coordination and scheduling of meetings, conferences, and events.
Assist with preparing reports, presentations, and correspondence as requested.

Billing and Financial Support:
Process client payments, issue receipts, and maintain accurate records.
Assist with invoicing, tracking payments, and reconciling financial transactions.
Collaborate with the finance team to ensure accurate and timely billing procedures.
Handle inquiries regarding billing and resolve any discrepancies or issues.

Client and Staff Relations:
Build and maintain positive relationships with clients, staff, and external stakeholders.
Communicate effectively and professionally, both verbally and in writing.
Address client concerns or complaints, providing exceptional customer service and conflict resolution.
Coordinate with internal teams to ensure a seamless client experience and efficient workflow.

Qualifications:

Proven experience in a customer service or administrative role.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Proficient in using computer systems, including MS Office and scheduling software, including MindBody
Ability to handle multiple tasks and prioritize effectively.
Attention to detail and accuracy.

Knowledge of health and wellness practices or the healthcare industry is desirable.

Note: This job description outlines the primary duties and responsibilities associated with this role, but it is not exhaustive. Other tasks and projects may be assigned based on the needs of the client.