Admin | Customer Support

I am seeking a hardworking virtual assistant that has EXCELLENT attention to detail, loves data entry, is great at research, and is a quick learner that takes initiative. The assistant must be available FULL-TIME to me to work during normal business hours, 10 am-7 pm EST, Tuesday-Saturday, five days a week.

Must be fluent in English, reading, comprehending, writing, and speaking. There is a 90-day trial period with the potential to grow into a long-term and full-time position. I want to work with someone long-term, to hold a place as permanent staff within the business.

Must have strong knowledge of:
* ClickUp
* Slack
* Canva
* Google Workspace

Among other things, your responsibilities will include:
ADMIN SUPPORT:
Data Entry
* Collect, sort, and input data.
* New Clients Referral Source

Email Management + Customer Support
* Managing customer support emails 
* Answering inquiries on website contact forms.
* Decluttering inboxes, organizing emails into folders, replying, and following up on email communications.
* Segmentation of Emails for Marketing
Calendar Management
* Schedule clients and manage cancellations
* Set up a calendar for business meetings and personal appointments
Bookkeeping Tasks
* Gather receipts or invoices down into Backbar (professional), retail, and shipping.
* Send them to the Bookkeeper weekly/monthly
Manage Client Contact List
* Check for duplicate contacts, and filter incorrect or outdated data, including leads, and current and previous clients.
Edit, Format, and Design Documents
* Using tools and resources that represent the brand for the service/product that is being implemented in Canva (if need be).

SPA BUSINESS SUPPORT:
Daily To-Do Lists
* Help organize and stay on top of tasks (e.g. ClickUp + Slack).
Manage Phone
* Follow-Up Calls: Respond professionally during business hours (via OpenPhone)
* Voicemails: Check, respond, delegate, and delete voicemails.
Complete Business Trackers
* Data Entry: keep up-to-date (ie. Inventory, KPI, Membership, etc).
* Gain insight into what business practices are effective and what practices are not.
Inventory Management
* Track, sort, and order Inventory
* Update on the spa’s website (Squarespace) and booking system (Boulevard)
Spa Schedule Management
* Schedule, email, set up the calendar, and handle cancellations for clients via SMS.
Provide Clients Support + Care
* Make sure all clients fill out virtual forms before their scheduled visit
* Send before/after care forms via email or sms or client portal
* Send team gifts
* Send clients and members emails and gifts (missed payments, birthdays, nurture gifts, etc.)
Website Updates:
* Monthly offerings, events, price changes, and additional updates

If you are interested, please apply here: Click to view/testtaker/publicinvitation/944971fc-5880-4dff-8168-a1b769f71c9b

If you do not apply via the link provided above, you will not be considered.
Thank you for your time and best of luck!