Administration Specialist – Day Shift with Australian Educational Travel Company

COMPANY DESCRIPTION

Students Explore Australia Pty Ltd is on a mission to connect young people with nature, to improve the wellbeing of the next generations. We predominantly achieve this through delivering 3 main services:
* School Camps to Middle School and High School students across Australia
* Australian Aboriginal Culture focused camp programs (On Country Camps)
* Camps for young people who have significant and permanent disabilities (NDIS Camps)

We have been in operation for 8 years and have a reputation for being a leader in engaging nature-based programs,
Students Explore Australia falls between the tourism and education industries, and operates alongside our sister brand – Aussie Journeys.

Our core values are:
1. We strive for good vibes everyday.
2. We are hungry to achieve our personal bests
3. We are highly organised and disciplined
4. We are adaptable to change
5. We are optimists, with can-do attitudes

ROLE DESCRIPTION

In this role, you will be a powerhouse administrator that can also gladly serve customers through phone and email. Additionally, you’ll support our team’s operations by taking care of tasks such as weekly reporting for all team members, making sure our buses are booked in for their regular maintenance and processing bus hires invoices. This role will directly impact how smoothly our team functions so if you do a great job, the team will love you!! The role can be summed up into 3 major components:

– Providing customer service and administrative assistance on the phone and via email to people enquiring about group transport, tours and bus hire (40%)
– Assisting with administration of our NDIS Camp Programs – and being able to chat with parents and carers about their registrations and any information they need (30%)
– General business related administration such as invoicing, reporting on staff metrics and maintaining our bus mechanical maintenance schedules. (30%)

All training will be provided.

The Ideal Candidate will be a person who:

– has extremely strong administrative skills, and loves it!
– has extremely good English, both written and verbal
– has worked with Australian customers before
– can easily and naturally build friendships with people
– has high attention to detail
– is highly organised, almost obsessively organised

Other Requirements:

– Stable internet connection with a minimum standard of 20 mbps download / 5 mbps upload
– Life-long learner with a thirst for knowledge
– Ability to work autonomously and collaboratively as part of a team
– Knowledge about Australia, kids and/or the unique needs of people with disabilities

The role is permanent fulltime, however for the right candidate we are flexible to accommodate 4 days per week if you prefer, or work with you around specific work requirements you may have. Our office is located in Everard Park, South Australia 5035, and we work in the Adelaide time zone, which is 6:30am – 3:00pm in the Philippines. We welcome applicants who prefer to work from home, to skip the commute to work.

WHY WORK WITH US:

– Australian Day Shift – 6:30am to 3:00pm PH Time
– We have an extremely strong culture built upon our core values, that focuses on our staff wellbeing, including company meditation on Monday and Friday, staff recognition and an optional staff professional development plan.
– Base salary (paid twice a month): Php 50,000 – Php 70,000 (depending on qualifications and experience)
– Additional 13th-month Pay
– Additional Monthly Contributions to SSS, PhilHealth and Pag-IBIG
– 20 Annual Leave Credits
– Paid public holiday days off (based on South Australian calendar) – this is in addition to leave credits.
– Training and other career development opportunities
– Stable and growing company
– Long-term/full-time permanent job opportunity
– Birthday, Christmas and Work Anniversary Gifts
– HMO paid for, with MaxiCare or another provider

HOW TO APPLY:

This opportunity is not for you, if you do not meet the above-mentioned job requirements. However, if you believe you are the superstar customer service and sales Specialist that our youth deserve, then please send us the 2 following things:
1. link of your updated resume (both in MS Word and PDF formats) and make your pitch in your resume !

2. A link to an approximately two-minute video you have created, that tells me what your hobbies are outside of work and what experience you have that is the most relevant to this role.
You will only be contacted if you have met the above requirements and included both your resume and video.