Administrative Assistant

This position will report to the CEO and other administrative staff to assist in handling customer service concerns. This role requires CRM management, database management, and experience working with customer support.

The ability to work both independently and collaboratively is a must with self-awareness and self- gauging capacity for advanced administration in operations.

Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Requirements:
The ideal candidate must have the following:

A Bachelor’s Degree or higher is preferred
At least 2-4 years’ experience with construction-related industry is preferred
Mastery of full MS Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
An advanced proficiency in QuickBooks (Desktop and/or Online) o This is non?negotiable for the role
Flexibility and agility in a fast-paced environment
Coachability combined with an ability to quickly learn new skills;
Understanding of standard business practices;
Ability to anticipate issues and take initiative to solve them through the process;
Highly analytical mindset
Excellent written and oral communication skills;
Advanced computer and experience with VTiger CRM application, (Microsoft Office 365 and associated applications)
Excellent communication skills
Confidentiality and Integrity
Must be willing to work during business hours: 8AM to 5PM Pacific Standard Time
Excellent organizational and planning skills
Personable and professional demeanor
Have excellent verbal and written communication skills
Ability to problem solve
**Excellent time management skills
**Attention to detail
**Extremely reliable and trustworthy
**Follows directions easily
**Work smart with little supervision
**Easily adapt to shifting priorities
**Meet / exceed all timelines
**Experience with CRM Software program a plus
**Great English Speaking a plus

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