Administrative Assistant

Senbird is looking for a reliable and detail-oriented Administrative Assistant/Virtual Assistant with a commitment to supporting the leadership team in communications, research, and administrative tasks. This role requires confidentiality, problem-solving, customer service, and strong written and verbal communication. As an Administrative Assistant, you will:

ADMINISTRATIVE/RESEARCH
– Manage emails by sorting, responding, and flagging important messages, and communicating any urgent needs to leadership
– Manage the calendar by scheduling appointments, meetings, and coordinating events
– Perform data entry tasks such as entering and organizing data into spreadsheets or databases
– Create, format, and edit documents, reports, and presentations
– Communicate with the internal team for weekly workshares and project updates
– Gather information on various topics, competitors, or market trends
– Analyze data and trends to support business decisions
SALES COMMUNICATION/CUSTOMER SERVICE
– Respond to customer inquiries by handling customer questions and concerns via email or chat, and resolving any customer issues in a timely manner
– Handle wholesale customer invoicing, monthly statements, and follow-ups on payments, and keeping record of sales
– Actively optimize and manage SEO and product uploads, inventory, and descriptions to support Operations Manager of Digital Sales
– Assist in communications with suppliers and vendors, responding to them in a timely manner, sharing relevant files/details, and relaying any important questions or information to leadership
– Perform product or service research by finding suppliers, pricing information, and product reviews
PERSONAL ASSISTANCE
– Book travel arrangements, make flight, hotel, and transportation reservations, and planning
– Develop detailed travel itineraries and communicate with necessary members
– Support with miscellaneous administrative tasks per requests from leadership

You have:
– Experience in business administration and communication
– Ability to think strategically and analytically with high attention to detail
– Efficient, organized, and friendly personality
– Excellent written and verbal communication
– Customer service and problem-solving skills
– Ability to handle multiple priorities and work on various projects in parallel

Requirements:
– Graduated from college
– Commitment to confidentiality and professionalism
– Quick learner who is open-minded, enthusiastic, and adaptable with an appetite to take on a variety of challenges
– Self-starter who proactively problem-solves and seeks help and guidance as needed, and able to work independently as well as part of a team
– 2 years of administrative experience

You are:
– Communicative: You provide clarity in communication, both in verbal and written form. Your calm and direct approach to communication is immediately recognized, whether you’re delivering a presentation, hosting a meeting, or sending a simple email. You’re effective and organized, providing sound judgment and decision-making abilities.
– Analytical: You have a remarkable ability to dissect complex information and situations, looking at details with precision and depth. Your approach is methodical with data-driven reasoning and a desire to uncovering underlying patterns and connections. When presented with challenges, you thrive in critical thinking and problem-solving. Your thought process is patient and thorough consideration of various perspectives, leading to valuable insights and well-informed decisions.
– A multi-tasker: When it comes to handling multiple projects at once, you’re a pro; anticipating every project need before it’s needed. You have great analytical, scheduling, and management skills.

NOTE: This is full-time remote freelance position.
Schedule: 5 days per week, 8-hour shifts

**MUST sent your resume for consideration.**

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Senbird Tea brings you the finest tea from farms across Japan. We are passionate about sharing the traditions of Japanese tea in supporting a healthy mind, body, and spirit. Partnering with family-owned farms and tea producers in Kyoto, Shizuoka, and Hokkaido, we offer a collection of small-batch, organic green tea, and herbal tea. At Senbird, we value community, wellness, and sustainability as seen in Forbes. Our mission is to inspire more moments of appreciation every day through the goodness of tea.

More about us at Click to view