Administrative Assistant

We are seeking an experienced candidate with to join our team. This individual will be responsible for managing all aspects of research, outreach, order entry, following up, project management, Etsy, and inventory management. The ideal candidate will have access to a Mac and have prior knowledge of AirTable and Notion.

Key Responsibilities:

–Manage and process incoming orders efficiently and accurately, ensuring timely fulfillment and delivery.
–Conduct research outreach to identify potential new customers and markets for our products.
–Follow up with customers to ensure their satisfaction and address any concerns or issues they may have.
–Develop and manage project timelines, milestones, and deliverables to ensure projects are completed on time, within budget, and to the highest quality standards.
–Manage Etsy sales channels and ensuring product listings are up-to-date, accurate, and optimized for maximum visibility and sales.
–Conduct regular inventory checks and manage inventory levels to ensure adequate stock levels are maintained.
–Liaise with suppliers and manufacturers to ensure timely and cost-effective production and delivery of products.
–Analyze sales data and customer feedback to identify areas for improvement and make recommendations to optimize sales and customer satisfaction.
–Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience across all touchpoints.
–Keep up-to-date with industry trends and best practices in order entry, project management, and e-commerce.

About You:

–Proven experience in order entry, project management, and e-commerce.
–Prior experience managing Etsy sales channels.
–Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
–Excellent communication skills, with the ability to communicate effectively with customers, suppliers, and internal stakeholders.
–Proficient in AirTable and Notion, with experience using these tools for project management and organization.
–Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
–Detail-oriented with strong analytical and problem-solving skills.
–Familiarity with inventory management systems and procedures.
–Access to a Mac computer is a plus.

Work From Home Set-Up & Work Schedule. Since this role is 100% remote, we require:

–Stable internet service is a must. The primary internet should be cabled wired on either DSL or FIBER connection with a download/ upload minimum speed of 10 Mbps.
–Should have a backup internet solution – LTE Mobile Data or Pocket WIFI
–A desktop Computer or Laptop preferably with Intel i3 or equivalent processor, Windows 7 and above or MAC OSX OS, 8GB RAM
–A good headset with an extended microphone and noise cancellation is preferred Good external or integrated webcam

We look forward to hearing from you & working with you!