Administrative Assistant

**Overview:**
We seek a dedicated and organized Administrative Assistant to join our team at Rockstar Pets, a leading dog transport company. As an Administrative Assistant, you will be crucial in supporting our operations by handling administrative tasks efficiently and effectively. You will work closely with various teams within the company to ensure smooth coordination and communication, contributing to the overall success of our mission to provide safe and reliable transportation services for dogs.

**Responsibilities:**

1. **Administrative Support:** Provide general administrative support to the management team and other departments as needed, including answering phones, managing emails, and handling correspondence.

2. **Data Entry and Record Keeping:** Maintain accurate records of transportation schedules, customer information, and other relevant data using our internal systems and databases.

3. **Customer Service:** Assist in addressing customer inquiries, scheduling transportation services, and providing updates to clients regarding the status of their pets’ transport.

4. **Logistics Coordination:** Collaborate with logistics and operations teams to coordinate the scheduling and routing of dog transports, ensuring timely and efficient delivery while adhering to safety protocols.

5. **Documentation and Compliance:** Prepare and organize necessary documentation for each transport, including health certificates, permits, and other regulatory requirements. Ensure compliance with local, state, and federal regulations governing animal transportation.

6. **Vendor Management:** Assist in managing relationships with vendors, including transportation providers, veterinary clinics, and other partners involved in the transport process.

7. **Quality Assurance:** Assist in monitoring and maintaining quality standards for our transportation services, identifying areas for improvement, and implementing corrective measures as necessary.

8. **Team Collaboration:** Work collaboratively with colleagues across departments to streamline processes, troubleshoot issues, and contribute to a positive work environment.

**Qualifications:**
– Proven experience in an administrative role, preferably in the transportation or pet care industry.
– Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with database management software.
– Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
– Excellent written and verbal communication skills with a customer service-oriented approach.
– Ability to work independently with minimal supervision and adapt to changing priorities in a fast-paced environment.
– Passion for animals and commitment to ensuring their safety and well-being during transport.

**Working Conditions:**

– This position is remote.
– May involve occasional evening or weekend work to accommodate transport schedules or urgent requests.
– Must be comfortable working in an environment where dogs are present.

At Rockstar Pets , we are dedicated to providing exceptional care and service to our furry passengers and their owners. If you are a motivated and organized individual with a passion for animals and administrative excellence, we encourage you to apply for the Administrative Assistant position and join our team!