Administrative assistant

Who We Are
The O’Connor Law Firm is a small U.S. personal injury law firm fighting for our clients with compassion and care and growing to meet our client demand. The environment is fast-paced and offers a comfortable and collaborative work environment.
We are growing because of the care we show to our clients and the results we achieve. We have great client reviews because of the compassion we exhibit, and we are looking for a team member who exhibits the same empathy and compassion to all who contact our firm. We effectively use technology to communicate with our clients and maintain our paper-“less” office. We offer a great quality of life and a friendly work atmosphere.

Our law firm is looking for an administrative assistant to help with medical record retrieval, client communication, date entry and to assist other team members with providing great client service to our injury clients.

What We Offer
For the outstanding candidate selected, our firm offers:
• Paid Vacation, Sick and Paid Holidays
• Positive and supportive work culture
• Full-time position

There is potential for you to grow into a more complex role if you exceed our expectations. We are looking for a long-term addition to our team.

Who You Are
You are great at conversation, emotionally intelligent, and interacting with others brings you happiness and energy. You are an active listener. You are technologically adept and able to handle many moving parts with style and grace. You can follow directions, enter data precisely into our case management system, and do not have difficulty following a plan but can also change directions quickly.

You should be a continual learner, willing and able to recognize opportunities to improve yourself and our firm. You don’t make excuses and just get things done. You are detail-oriented and great with follow-up. Your friends and family agree on your trustworthiness and dependability.

Are you a natural “people-person” with the ability to connect with strangers? Are you driven to succeed, goal oriented and motivated by success? If so, then we want you on our team.

You are compassionate, understanding and patient.

This is a position for someone who is looking for a long-term commitment with opportunities to grow.

What You Will Do
You will assist our team members with providing great service to our clients You will be communicating with current clients and insurance companies and determining how to best help them. You will have the following responsibilities:

• Medical record retrieval – request records via fax, email and through software.
• Track and pay invoices for medical records.
• Assist with phone calls to clients for medical treatment updates in a professional and friendly manner.
• Prepare paperwork and send to potential clients, insurance carriers or law firms via email or fax or software.
• Schedule appointments and maintaining firm’s calendar.
• Track all leads in our CRM and spreadsheets.
• Track KPI’s in google sheets
• Update case activity in case management software.
• General administrative support including filing documents in dropbox and case management system and helping other team members.

This role is for you if you:

1. Are HUMBLE, hungry, and have a high level of social/emotional intelligence.
2. Feel genuine empathy and compassion and want to help people that have been injured in an accident.
3. Have customer service experience.
4. Work hard and shows up to work on time.
5. Can handle calls efficiently and have strong time management skills.
6. Have a friendly phone voice with an upbeat, can-do personality.
7. You are great with people (not just good). You can easily sympathize with them, and you are good at navigating tricky social situations tactfully.
8. You enjoy answering the phone every time it rings. It’s never an “interruption” to you; it’s an “opportunity.”
9. You like to keep your workspace clean and organized.
10. Great at creating, maintaining, and deepening relationships.
11. Extremely detail-oriented.
12. Technologically savvy, exceptional computer skills (not just literate), proficient in Microsoft Office and Adobe and embraces the opportunity to learn new technology.
13. Easily learns and implements new ideas, trainings, and systems.
14. Great at follow-up and follow-through.
15. Work independently, prioritizing, and multitasking as necessary.

This role is NOT for someone that:

1. Is lazy and has trouble getting to work each day on time.
2. Is not comfortable on the phone.
3. Does not enjoy being busy each day.
4. Has trouble following written checklists and systems.
5. Is disorganized and has a messy desk.
6. Has a negative personality.
7. Does not like to learn new things and does not believe in self-improvement.

To apply, please send your resume and a video (using loom if possible) explaining why you are the perfect fit for this role and our firm and email it to:

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