Administrative Assistant/Customer Service Representative

Are you a highly motivated individual who’s seeking an opportunity to grow with a unique, exciting company? Do you value excellent communication, accountability, and teamwork? Do you have a passion for amazing customer service? If so, O’Healy Professional Services may be a great fit for you!

We are seeking to add a full time administrative assistant/customer service representative to our remote Philippines-based team. Read on to find out more!

Who We Are:
O’Healy Professional Services is an exterior cleaning/pressure washing company based in Tennessee, USA. We help busy homeowners and property managers keep their properties looking fresh and clean from damage. We also launched a new brand last year, JL Lights, that specializes in exterior lighting solutions for homeowners and commercial properties.

O’Healy Professional Services is a well established company with over 7 years in business. O’Healy has experienced significant growth this past year, and is poised for rapid growth this year. We are very excited about the future.

The Opportunity:
As a member of our small but dynamic team, you will have the opportunity to work with both on the customer facing side of business operations, and with our internal team, serving as a “hub” for information, communication, and customer service.

Responsibilities include: answering phones, scheduling jobs and sales calls, customer follow-up, replying to emails, texts, and private messages, invoicing customers, creating email campaigns, sending weekly reports, and managing our social media activity.

Overall, the role is mostly about working closely with our sales and operations teams to keep things running like a well-oiled machine around here, so that we can all deliver the most delightful experience our customers have ever had with a service company. Doesn’t that sound great?

Qualifications:
We are seeking an administrative professional who has a strong command of the english language, is able to understand an American Appalachian accent, is adept at learning new software platforms, is comfortable managing several tasks simultaneously, and enjoys interacting with customers and team members.

If the following personality characteristics describe you, you might find this opportunity to be just right:

High personal adjustment: you are good at coping with challenges and managing unexpected events. You are able to adjust on the fly to meet the needs of the company.

High endurance: You have a strong sense of duty and obligation. You work conscientiously and are usually able to withstand hardship and adversity. You are focused and not easily distracted. Others depend on you because you “come through.”

High Proactivity: You have a strong desire to pursue achievement of excellence in activities acknowledged by others as important.

Low Aggression: You provide a calming influence on others. You are patient, slow to anger, and often very tolerant. You tend to be a peacemaker who makes few if any demands on others. You have a win/win philosophy. You are easy to be around and non-threatening. You tend to see the good in others and are solution focused.
We offer a competitive weekly salary that includes access to performance based bonuses. We also offer paid holidays, 13th month bonus, and the opportunity to earn paid time off.

The shifts are 8am-5pm, EST, Wednesday through Friday.

O’Healy and JL Lights currently have a small team, but are poised for massive, rapid growth. The administrative team will likely grow over the next year or two, so management positions will open up. We’d love it if you could grow into a larger role as the company grows.

If the opportunity sounds exciting to you, we invite you to apply! We’ll be conducting interviews over the coming weeks and are highly motivated to fill this position. We look forward to speaking with you!