Administrative Assistant (Virtual)

**Job Description:**

We are seeking a motivated and tech-savvy Administrative Assistant to join our team at Health Insurance Agency, specializing in health insurance. The ideal candidate will be responsible for handling ingoing and outgoing information, managing customer calls, and providing support to team members. This role requires excellent multi-tasking abilities, effective communication skills, and a friendly, helpful demeanor. This is a long-term opportunity with the potential for growth within the company.

**Responsibilities:**

– Handle incoming and outgoing communications efficiently.
– Answer phones and manage customer calls with care and respect.
– Schedule appointments and maintain the CRM system.
– Address and resolve customer issues
– Perform administrative tasks such as data entry, typing, and managing records.
– Conduct research and compile data as required.
– Manage social media accounts and create engaging content.
– Track and manage commission reports and ensure accurate records.
– Manage and organize calendars, appointments, and meetings.
– Handle email correspondence, respond to inquiries, and manage inboxes.
– Prepare and edit documents, reports, and presentations.
– Provide customer support via phone, email, or text.
– Perform other administrative tasks as required.

**Qualifications:**

– Ability to multi-task and manage multiple responsibilities simultaneously.
– Strong communication skills, both verbal and non-verbal.
– Friendly and willing to provide assistance to others.
– Good memory for remembering data and details.
– Basic computer and typing skills.
– Excellent listening skills and sound judgment.
– Ability to cope in a fast-paced job environment.
– Strong problem-solving skills and critical thinking abilities.
– Familiarity with social media platforms and content creation.
– Experience in tracking and managing commission reports.
– Can work during standard US business hours.
– Fast, stable internet connection.
– High attention to detail: accurate, consistent, and thorough in work.
– Dependable and trustworthy: complete tasks on time and follow through on commitments.
– Resourceful and proactive: tackle challenges head-on and solve problems independently.
– Great communicator: excel in both written and verbal English communication.
– 2+ years of experience as a personal assistant.
– Proficiency in Excel, Word.

**Skills:**

– Multi-tasking and time management.
– Handling difficult customers with care.
– Effective verbal and non-verbal communication.
– Organization and attention to detail.
– Basic computer literacy and typing proficiency.
– Collaboration and teamwork.
– Research and data compilation.
– Social media management.
– Commission tracking and management.
– Calendar and meeting management.
– Email management and correspondence.
– Document preparation and editing.
– Data entry and database management.
– Travel coordination.
– Customer support.

Pay Rate:
Competitive pay up to $5.00/hr, with potential incentives.

Working Hours:
Monday to Friday, 9 am-6 pm CST. A 30-minute lunch break and two 15-minute breaks per shift.

If you are a dedicated and resourceful individual with a passion for helping others and an ability to thrive in a fast-paced environment, we would love to hear from you.