Administrative Support Team Member – Applications

All applicants must complete this questionnaire to be considered for this position: Click to view/p/wBtgfjCSop74Oq1Q

We are looking for an individual who loves working with proven processes to provide administrative support for property management. They will work with a tight-knit team to process applications, draft contracts and provide general administrative and phone call monitoring responsibilities. They must enjoy working with a team to complete repetitive tasks and collaborate to ensure deadlines are being met. To be successful in this position, you must have a high level of attention to detail and be comfortable with a low level of customer interaction. Your primary role will be an applications specialist. If this describes you please read below for more details and take our survey so we can make sure you are the best fit: Click to view/p/wBtgfjCSop74Oq1Q

I. Company Description
Mars Hill Realty Group was established in 2009 and consists of a residential, maintenance and property management division. The company is licensed in Texas, Virginia, Maryland and Washington D.C and transitioned to a 100% remote workplace environment in 2018.
Mars Hill is the location in Greece where the Apostle Paul preached to a very opinionated crowd of influential philosophers and religious thinkers. Many people believed that there were more gods in Athens than men! Nevertheless, Paul boldly proclaimed the truth about Jesus and some men joined him and believed.
At Mars Hill Realty Group we believe this idea needs to be the foundation of all we do: Boldly proclaim the truth to our clients. Our #1 goal is to give straightforward, honest and intelligible information about the real estate market so our clients can make good decisions for their home.

II. Company Values

Maintain God as the Priority – do everything with integrity
Attain win-win-win for Everyone – always put your client’s interests first, but negotiate and problem-solve so that everybody benefits
Reduce Risk – protect the company and client from contract and property risk
Strengthen Relationships – value relationships over profits

III. Job Description
This position is for a full-time Support Team Member who will work with a team to process applications, contracts and support general administrative-related tasks for the company.

IV. Desired Skills & Experience
5+ year, long-term salary position.
Will work from your home office.
Well-organized, detail-oriented and can multi-task.
Friendly, interpersonal and communication skills – ability to effectively present information and respond to questions from clients, customers and staff.
Proactive with attention to detail, ability to work independently, and prioritize tasks effectively.
Willingness to work well with other team members and professionals.
Must be able to apply common sense understanding and carry out instructions furnished in written, oral, or in diagram form.

V. Major Job Functions – Primary Role will be Application Processing

A. Company Processes and Projects – Coordinate with staff and vendors to successfully complete assigned tasks in CasualPM following company processes.
Meet deadlines and/or communicate with staff to obtain new deadlines to successfully complete project goals.
Work with direct supervisor to ensure processes are followed and improved as needed.

B. Application Processing – Process applications for tenant prospects
Confirm application receipt and completion requirements within 12 hours of submission.
Communicate with tenant prospects, real estate agents and property managers so that application recommendations can be made in a timely manner and document in Propertyware.

C. Contract Processing – Process all contract documents for the company.
Ensure thorough understanding of contract requirements and templates used for specific scenarios.
Obtain necessary signatures and conduct follow ups as needed.

D. General Administration – Overall responsibility for general administrative tasks to support the company.
Propertyware – ensure data is accurate and a audited regularly.
HOA – Ensure proper coordination to obtain accurate information to pass on to tenants.
Utilities – Ensure proper coordination to ensure utilities are always on between owner to tenant and tenant to tenant changeovers.
Leads – Ensure all leads have access to home self-showing or agents
Marketing – Ensure listings have photos, videos and good copywriting to stand out among the competition.

All applicants must complete this questionnaire to be considered for this position: Click to view/p/wBtgfjCSop74Oq1Q