Administrative VA/Client Coordinator

Kindly include a video of yourself answering the questions found on this job post prior to booking an initial meeting.??

We are looking for a full-time administrative assistant to work with us in our associated Wills and Estate planning and Accounting firms, both based in the UK.

Our team currently numbers ten in the UK and four in the Philippines; the businesses are growing so we will be recruiting regularly to meet our clients’ needs.

Applicant must at least have the following:?
– Administrative assistant/Customer service representative experience (at least 1-2 years)
– Experience in legal firms (preferred but not required)
– Good verbal and written communication (Speak English with a clear accent)
– Good organisation and time management skills
– Proficient in Microsoft Office (Outlook, MS Word, MS Excel, etc)

Main Responsibilities:
– Assist with event administration – attendee tickets.
– Assist in client onboarding for new and existing customers.
– Assist in creating wills and related ad hoc tasks.
– Assist in trust registrations
– Schedule client meetings
– Liaise with suppliers, including solicitors and hotel venues for events
– Assist consultants with keeping track of meeting follow up tasks and action points
– Respond to customer queries via call or email
– Filling up forms relating to wills and estates
– Update and maintain client records on the company’s platform(s)
– Keeping track of client files and ensure of confidentiality and data privacy are met.

You will feel welcomed, supported, and valued when you join our team. You will receive competitive rates of pay, and professional development is encouraged. Contributions to improve our business processes are welcome.?

Over time, you will be given more responsibility. Your work will be rewarding and exciting. Pay and benefits will be reviewed and increased as you grow and develop.?

Promotions are available, including management and leadership.?

We are seeking long-term, reliable staff who wants an exciting and challenging career. We have four growing Filipino team members, and ten colleagues based in the UK.?

Conditions and Benefits?
– 100% WFH role (must have a suitable and quiet working space)?
– 28 paid holidays (complete year)?
– 8 UK bank (public) holidays?
– 5 days for Christmas week?
– 15 days paid holiday at your preference to use “when” during the year?
– You will work from 9:00 AM – 5:00 PM UK Time (Monday – Friday)?
– You must have a fast, stable internet connection, with a modern laptop (including a second monitor)?
– Continue ongoing education by participating in courses, webinars, workshops, conferences, etc?

Salary?
– Salary is reviewed biannually after completing your 6-months probationary period?
– Payment is billed monthly via Wise?
– Bonuses are provided for exceptional work?
– Salary increases with performance and length of service.?

?
Kindly answer the following questions we have for you through a video recording:?
Note: Also include your resume.?
– Share a video link to introduce yourself (3-5 min video)
– Use loom or upload video through Gdrive
– Screenshot and upload your internet speed
– Screenshot and upload your laptop specifications
– What applications other than Microsoft office are you familiar with?
– What is your favourite way to relax and unwind?
– Tell us about your relevant work experience and skills and how you will apply them to this role

Questions to answer:
– Do you have a backup internet provider? (pocket wifi, mobile data, etc)
– If you’ll get hired, when can you start?
– Can you work on UK hours, specifically 9:00 AM – 5:00 PM (Monday to Friday)?

Thank you for reading, and good luck.?