Administrative VA/Receptionist or Medical VA

Job Description: Job #5

Join Our Team: You must follow all instructions to be considered as a Physical Therapist Administrative Coordinator!

Are you passionate about contributing to the healthcare industry? We are seeking a dynamic and detail-oriented individual to join our team as a Physical Therapy Administrative Coordinator. This role is essential in ensuring the smooth operation of our therapeutic services by managing various administrative tasks. If you’re organized, tech-savvy, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

– Manage therapists’ schedules and coordinate patient appointments.
– Send appointment reminders via email, text, or calls.
– Reschedule appointments and update scheduling systems.
– Respond to patient inquiries about services, insurance, and policies.
– Facilitate communication between patients and therapists.
– Organize and maintain electronic medical records, ensuring HIPAA compliance.
– Assist with record retrieval for referrals or follow-ups.
– Answer calls, route them to staff.
– Greet and assist patients virtually.
– Prepare documents, presentations, reports.
– Manage email correspondence.
– Enter patient info, treatment notes, billing details.
– Generate basic reports on attendance, billing, etc.
– Contact patients for feedback and post-treatment assistance.
– Maintain a waitlist and notify patients of availability.
– Transcribe therapist-patient interactions, update records.
– Provide emergency contact details and instructions.
– Assist with filing, supplies, equipment maintenance.
– Ensure optimal patient experiences through arrival, payment, and stay.
– Answer all incoming calls, retrieve voicemails, return calls, & promptly reply to emails.
– Verify insurance benefits for Medicare patients.
– Review insurance benefits with patients.
– Ensure patients do not exceed their visit limit according to the insurance plan.
– Update the Active Patient Tracker Spreadsheet.
– Follow up with doctors’ offices on unsigned plan of cares.

Application Process:

To apply, please submit the following:

An introductory video (provide a Loom link).
Your resume detailing relevant experience and skills.
Applications without an intro video and resume will not be considered. We are looking for candidates who meet all the above requirements and are ready to contribute to our mission.

NOTE: Licensed Physical Therapists are highly encouraged to apply.

Join us in making a positive impact on the healthcare experience for our patients. Apply today and be a vital part of our dedicated team!