Administrative Virtual Assistant

We’re looking for an organized and detail-oriented virtual assistant. This role calls for candidates who thrive in operational/administrative environments as they will be tasked with ensuring smooth operations through various auditing tasks. The ideal candidate should possess excellent analytical and customer service skills.

As this is a voice role, you must be able to speak English fluently with little to no grammatical errors.

Responsibilities of the VA:
– Auditing appointment details: Making sure products used during appointments are accurate and properly documented.
– Verifying appointment times: Confirming that technicians spent the right amount of time at appointments (using GPS data) and comparing it with their clock-in/out times.
– Reviewing cancellations: Analyzing appointment cancellations to identify if they could have been avoided and updating cancellation reasons.
– Handling customer inquiries: Responding to emails and texts related to payments and collections, following established processes.
– Freezing accounts: Freezing accounts that are out of warranty and managing customer billing based on service completion dates.
– Sales support: Calculating commissions for sales representatives and monitoring their tasks.
– Lead assistance: Verifying that qualified leads receive proposals and following up with non-converted leads.
Other general duties as assigned.

Perks:
– 13th month bonus
– 6 US holidays + 10 PTO
– Great starting salary

Specifics:
– Full-time role (40 hours)
– Monday to Friday only
– 8am-5pm EDT/EST time zone (GMT-4)

Important to have:
– Strong Wi-FI
– Good microphone
– Good camera
– Good work from home setup

Compensation: $6/hour

Qualifications:
– Proven work experience, ideally in administrative or accounting roles
– Experience in CRM systems
– Ability to work independently
– High level of proficiency in the English language
– Excellent time-management skills
– Excellent verbal, interpersonal, and written communication skills
– Detail-oriented and a critical thinker
– Strong command of the English language
– Administrative experience is a plus

To apply to this position, indicate the word “silverfish” in the subject line and include a link to your resume.