Administrator

Job Advertisement: Customer Service Agent (Remote – Philippines, UK GMT Hours)
Company: Park Medical
Location: Remote – Philippines
Working Hours: UK GMT 3 PM – 12 AM (9-hour shift), Monday to Friday
Salary: PHP 20,000 – 25,000 per month, depending on experience

About Us:
Park Medical is a leading healthcare provider with multiple branches across London. We pride ourselves on delivering top-notch healthcare services with a focus on patient satisfaction. Our administrative team plays a pivotal role in ensuring smooth operations, and we’re looking to expand that team with an exceptional Customer Service Agent.

Job Summary:
You will be the first point of contact for our clients and will provide administrative support to our healthcare offices in London. If you are a proactive individual with excellent communication skills in written and verbal English, this job is for you.

Key Responsibilities:
Handle inbound and outbound customer service calls, emails, and chat support.
Schedule appointments, answer queries, and manage patient data.
Coordinate with the UK team to ensure seamless administrative support.
Compile, verify, and sort information to prepare source data for computer entry.
Manage patient records and maintain data integrity.
Contribute to team efforts to meet and exceed company targets and objectives.

Requirements:
Excellent command of written and verbal English.
Prior experience in customer service and/or administrative roles is a plus.
Basic knowledge of healthcare industry terminology is preferred but not mandatory.
Strong organizational skills and attention to detail.
Familiarity with MS Office Suite and CRM systems.
High school diploma or equivalent; bachelor’s degree in a related field is a plus.

Benefits:
– Competitive salary.
– Opportunity for growth and skill development.
– Work from home.
– Team-oriented and supportive work environment.

How to Apply:
Please send your CV and a cover letter detailing your relevant experience.

Note: Only candidates who are able to work UK GMT hours from 3 PM to 12 AM and are based in the Philippines need apply.

We look forward to having you on our team!