DO NOT APPLY FOR THE POST IF YOU DO NOT MEET THE CRITERIA BELOW
We are looking to recruit an experienced and confident Guest / Customer Service Representative who can work with us PART TIME for WEEKEND work. Must be able to work UK Day / Early Evening times
Days : Saturday & Sunday
Philippine Times : 6pm until 2am on both days
Your role will be focused on:
– Liaise with guests upon check-in and ensure they have everything for a hassle-free check-in and high customer experience
– Dealing with guest’s enquiries – whether they are looking to enquire about a property or their current booking
– Approve / refuse guests booking on platforms and check their previous reviews
– Keep all diaries up to date for properties so directors can check occupancy levels
– Liaise with guest after check out to see if we can get them to book again
– Diarise and work with cleaners to ensure the property is cleaned ready for the next guest
– Update platforms such as Airbnb and with listing to ensure we remain high in listings
The right candidate MUST have:
– Previous experience working with Airbnb / and other booking platforms
– Strong English, good communication skills are vital
– Good written and verbal English
– Must be extremely organised and ability to respond quickly to tasks
– Immaculate telephone manner
– Call centre experience / working in the hospitality industry
– Please only apply if you meet the above criteria.
Extensive training will be provided.
– Work with Microsoft Teams, Google Sheets and Booking Platforms
– Be confident dealing with customers and ensure they have a positive experience
Please only apply if you meet the above criteria.
Rate: $4 per hour
If this is you, please send your CV and a voice clip of you pretending to speak to a guest to
APPLY FOR THIS JOB:
Company: The Moldenhauer Group
Name: Joy
Email: