Airbnb Claims Reviews Listing Assistant

Job Title: Virtual Assistant for Vacation Rental Property Management

Company: Heartwood Furnished Homes

Location: Remote (Philippines)

Working Hours: Monday to Friday, 8 AM to 5 PM US Eastern Time (40 hours per week with a 1-hour lunch break)

Job Overview:
Heartwood Furnished Homes is seeking a dedicated and organized Virtual Assistant to join our team. The successful candidate will assist in managing claims, support tickets, review responses, and the management of listing information for our vacation rental properties. This role requires a highly structured individual who can efficiently handle multiple tasks and ensure all work is completed in a timely manner.

Key Responsibilities:
-Claims Management: Handle and process claims related to our vacation rental properties, ensuring accuracy and timeliness.
-Support Tickets: Manage and respond to support tickets from guests and property owners, providing excellent customer service and resolving issues promptly.
-Review Responses: Monitor and respond to reviews on various platforms, maintaining a positive online reputation for our properties.
-Listing Management: Update and manage property listings on various vacation rental platforms, ensuring all information is accurate and up-to-date.
-Administrative Tasks: Perform various administrative duties as needed to support the property management team.
Qualifications:

Proven experience as a virtual assistant or in a relevant administrative role.
-Strong organizational and time management skills.
-Excellent written and verbal communication skills in English.
-Ability to handle multiple tasks and prioritize effectively.
-Proficiency in using property management software and online platforms.
-Attention to detail and problem-solving skills.
-Reliable internet connection and a quiet workspace for uninterrupted work.

Preferred Skills:
-Experience in the vacation rental or property management industry.
-Familiarity with tools such as Airbnb, Vrbo, and property management software.

What We Offer:
-Competitive pay
-Flexible working environment.
-Opportunity to work with a growing company in the vacation rental industry.
-Supportive team and training to ensure your success.

How to Apply:
If you are a highly organized individual with a passion for providing excellent service and managing tasks efficiently, we would love to hear from you. Please submit your resume so that we may review.