Airbnb/corporate housing Virtual assistant

We are seeking a highly organized and detail-oriented Virtual Assistant to support our dynamic Airbnb business. This remote position is essential to ensuring seamless operations and exceptional guest experiences. The ideal candidate will be responsible for managing communications with guests, coordinating with cleaning and maintenance staff, and maintaining an efficient workflow. We value hardworking individuals who exhibit excellent communication skills in both written and spoken English.
Key Responsibilities:
Guest Communication:
* Promptly respond to guest inquiries and messages in a professional and hospitable manner.
* Manage booking requests, process reservations, and handle any changes or cancellations.
* Provide guests with clear instructions and helpful information regarding their stay, including check-in/out procedures, house rules, and local recommendations.
Scheduling and Coordination:
* Organize and schedule cleaning services before and after guest stays, ensuring the property is always in pristine condition.
* Coordinate with handymen or maintenance personnel for any necessary repairs or upkeep, arranging appointments that do not interfere with guest stays.
* Keep track of inventory and reorder supplies as needed, liaising with suppliers and managing deliveries.
Administrative Tasks:
* Maintain organized records of bookings, payments, and expenses.
* Assist in managing the Airbnb listing, updating availability, and ensuring the accuracy of information and photos.
* Provide regular reports on guest feedback, occupancy rates, and other relevant metrics.
Required Skills and Qualifications:
* Fluency in English: Must possess excellent command of the English language, both written and spoken, for clear and effective communication.
* Detail-oriented: Strong attention to detail to ensure accuracy in all aspects of the role.
* Organizational Skills: Ability to manage multiple tasks efficiently and effectively, prioritizing as necessary.
Experience: Prior experience with real estate or Airbnb is NOT required
* Tech-Savvy: Proficient in using communication tools (e.g.,??email, messaging apps).
* Problem-Solving: Capable of handling unexpected situations or guest requests with professionalism and composure.
Additional Information:
* This is a remote position
* This job requires a minimum of 40 hours/week
* This job must be your ONLY job