Airbnb/Corporate Rental Virtual Assistant

**Job Description:**

Are you a skilled and detail-oriented individual with a passion for delivering exceptional guest experiences and optimizing Airbnb property listings? We are seeking a dedicated Full-Time Airbnb Virtual Assistant to join our team. This remote position offers the opportunity to collaborate with property owners and managers to ensure a seamless and outstanding guest journey. As a key member of our team, you will play a vital role in enhancing property visibility, guest satisfaction, and overall operational efficiency.

**Responsibilities:**

1. **Listing Management:**
– Regularly update listing details, pricing, availability, and special offers to attract potential guests.

2. **Guest Communication:**
– Respond promptly and professionally to guest inquiries, requests, and bookings.
– Coordinate check-in/check-out processes and ensure guests have a smooth and enjoyable stay.

3. **Reviews and Ratings:**
– Encourage guests to leave positive reviews and ratings, and respond to reviews in a timely and courteous manner.
– Monitor and manage guest feedback to continuously improve guest experiences.

4. **Property Maintenance:**
– Coordinate cleaning and maintenance services between guests to ensure the property is in excellent condition at all times.
– Address any urgent issues that may arise during a guest’s stay, resolving them promptly and effectively.

5. **Booking Management:**
– Keep an organized record of reservations, payments, and cancellations.
– Assist with managing the booking calendar to avoid scheduling conflicts.

6. **Market Analysis:**
– Conduct research on competitors’ listings, pricing, and offerings to identify opportunities for improvement.
– Make data-driven suggestions to optimize pricing and promotions to maximize occupancy rates.

7. **Administrative Tasks:**
– Assist with invoicing, financial tracking, and reporting related to the property’s operations.
– Handle administrative tasks such as coordinating with suppliers, managing contracts, and tracking expenses.

**Qualifications:**

– Proven experience as a virtual assistant or in a related customer service role.
– Strong written and verbal communication skills in English.
– Proficiency in using Airbnb’s platform, including listing creation and management.
– Familiarity with property management tools and software is a plus.
– Excellent organizational skills and attention to detail.
– Ability to multitask and prioritize effectively in a fast-paced environment.
– Strong problem-solving skills and the ability to remain composed under pressure.
– Availability to work flexible hours, including weekends and holidays when needed.

**Benefits:**

– Competitive salary based on experience and skills.
– Remote work flexibility.
– Opportunity to be part of a dynamic team and contribute to property success.
– Professional growth and learning opportunities in the hospitality and property management industry.

If you’re a self-motivated, customer-focused individual with a passion for hospitality and a desire to enhance the Airbnb experience for both guests and property owners, we’d love to hear from you. Apply now to become a vital part of our Airbnb virtual assistant team!

**Who We Are**
ATX Corporate Housing is an established U.S. based corporate and guest housing business (both on and off AirBnB) looking to add to our team. We are focused on providing our guests a great experience when they visit Austin, TX.