Airbnb Customer Success Manager

We are looking for an Airbnb Customer Success Manager. We are a small growing company located in London UK. We manage short-term rentals for our clients to achieve the maximum amount of profit on their investments.

If your application is successful we will offer a two-week paid trial period, if everything goes well we’ll have you board our team full time.

Responsibilities include:

Front of House:
– Respond to guest queries
– Help with check-in issues
– Reservation management

Damage & Insurance:
– Claim filing, tracking, invoicing, and reporting.
– Damage deduction
– Deposit verification & issue check-in instruction
– Deposit refunds
– Review CCTVs

Cleaning & Laundry:
– Review Cleaner photos
– Schedule and remind cleaners of daily tasks
– Invoice cleaners
– Monitor supplies
– Schedule & setup deep cleanings
– Laundry schedule
– Laundry delivery & pickup liaison

Marketing & Performance:
– Review response
– New listings set up & connection
– Listing Optimization
– Monthly Revenue Report
– Monthly listing performance/feedback report

Maintenance:
– Hire, schedule, and manage plumber, electrician, handyman, and any other engineers for maintenance
– Other Admin Tasks
– Complete miscellaneous special projects and tasks as required.
– Research and due diligence on topics relating to the business and create short reports to present to owners.

New property stream/leads:
– Call up landlords & agents
– Schedule meetings with owners & agents

What We Are Looking for
– Must have great social intelligence and be able to interact with several personalities.
– Must be resourceful.
– Must be able to finish tasks speedily.
– Must have common sense and critical thinking skills.
– Motivated self-starter with a positive can-do attitude and a high level of personal integrity and business ethics who drives in a collaborative team environment.
– Desire to grow with a growing start-up company.

Education and Experience
– College Degree
– Minimum 1 year Airbnb Property Management or Airbnb Customer Support experience

Bonus Experience
– Airbnb Case Manager Experience / Direct experience working for Airbnb
– Management/Supervisor Experience

Required Skills & Other Requirements
– Customer Service Skills/Communication
– Familiar with Guesty PMS & booking platforms
– Fast Internet
– Fast Computer
– Quiet Work Space

How to apply:

Send the following
– Resume
– Audio: Please record yourself on your phone and let us know who you are and why we should hire you.
– Subject line on the email: [Job position] – Full Name
– Screenshot of your IQ Test Score from your OLJ Profile
– When applying for this job position, please let me know who the Prime Minister of London is at the END of the email.

Wage:
– Wages grow in tandem with skill acquisition and proficiency, allowing individuals to assume greater responsibilities as their expertise develops. Wage typically increases within 4 months after acquiring initial skills and having proficiency.

Type of Employment: Full-time
ID Proof: 60

Keywords: airbnb, property management, short term rental, customer support, listing, cleaning management