We are a growing short term rental management company seeking an Airbnb Cohost to add to our team.
The ideal candidate has experience at Airbnb Support/Case Manager/Resolution Centre as well as Listing Management experience (handle guest communication, create listings, improve listings for search)
Working Time Zone: EST. The right candidate is flexible to support the CEO at various hours as needed, scheduled with advance notice. Flexibility to work all shifts including occasional overnight hours i.e 8pm-4am PHT or 1am-8am PHT. Preference will be given to candidates that can fill these various shifts.
Hours: Part-Time as needed, with potential to lead to Full-Time.
Role & Responsibilities:
Act as primary point of contact for guests, respond to guest inquiries, questions and concerns.
Provide prompt communication and positive guest experience within 1-3 mins
Find answers for guests with little supervision using all the resources provided
Reviews (write reviews/dispute or remove negative reviews)
Create local guidebooks, as needed
Write photo captions
Maintain and update Daily Report Log
Opportunity for growth or additional responsibilities for the right candidate
Requirements:
Strong command of English language including spoken and written
Communication response time to guests 1-3 mins
Commitment to achieving 5-star guest rating each time
Prior experience with Airbnb as Case Manager or similar
Expert and in-depth knowledge of Airbnb Guest Policies, Host Policies, Airbnb deadlines/response times, Terms and Conditions, filing resolution centre claims and achieving successful outcomes, removing negative/inaccurate reviews
Strong knowledge of listing creation and best practises
Knowledge of VRBO platform, algorithm and optimization techniques
Excellent and prompt communication skills with a positive and empathetic voice
Attention to detail, pro-active and ability to think in advance to foresee future issues
Ability to problem-solve and must be resourceful to find a solution
Ability to follow company guidelines and Standard Operating Procedures (SOPs)
Prior experience using a channel management system or software i.e Hospitable
Familiar with Canva, Google Drive, Airtable
To Apply, please include:
Copy of your CV detailing your Airbnb experience
Links to Airbnb listings you have created (including description, title etc)
Links to Airbnb listings you currently manage and indicate how long you have managed each listing for
Your monthly salary expectation
Your available hours (days, times, or shifts). Are you available for occasional overnight shifts? i.e 1am-8am PHT or 8pm-3am PHT
What is your communication response time (in minutes):
Start your application with the word Zebra and tell us why you are qualified for this role
Which best describes your knowledge level of Airbnb Policies, Terms and Conditions: Beginner, Intermediate, Advanced, or Expert
Which best describes your knowledge level of Listing Optimization and Algorithm for Airbnb: Beginner, Intermediate, Advanced, or Expert
Which best describes your knowledge level of Listing Optimization and Algorithm for VRBO: Beginner, Intermediate, Advanced, or Expert
APPLY FOR THIS JOB:
Company: Carma Auto Group
Name: Cristina
Email: