Airbnb Guest Communication and Operations Manager

Please do not apply unless:

1 – You send the links of at least 5 Airbnb properties you have previously or currently managed.
2 – When you apply for the job, I want to receive a recording of your voice reading this job description for at least 1 minute. Please provide a link to listen to the recording. This way, I know you read the ad carefully and I can hear the quality of your English.
3 – You are an Airbnb guest communication SUPERSTAR.
4 – You have managed over 5 short-term rentals simultaneously and are experienced in communicating with guests, handling guest issues/resolutions, and managing operational issues for vacation rentals.
5 – You are available 6 days a week, from 8 am to 8 pm PST.

Application Requirements:

Each application must reply to this job ad, or your application will be 100% ignored.

I need an outstanding manager to drive guest communication, manage operations (e.g., plumbers), and continuously optimize our guests’ experience to improve our reviews. You must be customer-obsessed and very quick to reply (less than 5 minutes). This job is for vacation rentals in the US, from Hawaii to the US Virgin Islands. Some of the tasks are:

Guest communications
Guest resolutions
Job is Monday to Sunday, 8 am to 8 pm PST (not continuous hours as it depends on guest requests)
You must be available instantly (within 5 minutes) during that time.
Regularly track and follow up on manual payment processes using the Zoho invoices platform.
Quick communications to vacation rental guests (less than 5 minutes)
Generate a quality report every week/month
Ensure that all check-in and check-out messages are sent automatically
Communicate with contractors and find new ones
Continuously improve the guest experience
Complete quality and operation trackers

If you meet the above requirements and are passionate about delivering exceptional guest experiences, we would love to hear from you!