Airbnb Guest Support

Job Title: Airbnb Guest Support
Company: LuxoStays

Shift: 8am to 5pm Pacific – San Francisco, US Time

Job Description:

We are looking for an Airbnb Guest Support virtual assistant. Our company is located in the San Francisco Bay Area in California, United States. We manage short-term rentals and monthly rentals for our clients to achieve the maximum amount of profit on their investments.

The position will be part-time for a week or two for training then will quickly become a full-time position.

Responsibilities include:

Guest Management/ Customer Service
– Customer support messages, in-calls, and outcalls to guests.
– Claim filing, tracking, invoicing, and reporting.
– Guest Reviews
– Lease Agreements
– Send out Electronic Signatures
– Airbnb Resolutions
– Guest Screening
– Reservation Management
– Review CCTV

Cleaning Management
– Review cleaner photos
– Schedule and remind cleaners of cleanings
– Invoice cleaners
– Source and interview cleaners
– Coordinate cleaning turnovers
– Monitor supplies
– Manage quarterly deep cleanings
– Schedule setup deep cleanings

Listing Management
– Create and maintain property listings on Airbnb and VRBO.
– Create new listings
– Listing Optimization
– Create property descriptions
– Create floor plans
– Create House Manuals and Guidebooks
– Database management
– Simple Graphic Design

Vendor Management
– Hire, schedule, and manage contractors, gardeners, handyman, and any other contractors.
Other Admin Tasks
– Complete miscellaneous special projects and tasks as required.
– Research and due diligence on topics relating to the business and create short reports to present to owners.

What We Are Looking for
– Must have great social intelligence and be able to interact with several personalities.
– Must be resourceful.
– Must be able to finish tasks at a speedy manner.
– Must have common sense and critical thinking skills.
– Motivated self-starter with a positive can-do attitude and a high level of personal integrity and business ethics who drives in a collaborative team environment.
– Desire to grow with a growing start-up company.

Education and Experience
– A minimum of a College Degree
– 2 years of Airbnb Property Management or Airbnb Customer Support experience
– 2 years of Virtual Assistant or Work from Home Experience

Required Skills & Other Requirements
– Customer Service Skills/Communication
– Typing Speed: 60 WPM
– Fast Internet
– Additional Monitor
– Fast Computer
– Quiet Work Space

Bonus Experience
– Management/Supervisor Experience
– Airbnb Case Manager Experience

How to apply:

Send the following to Click to view
– Resume
– Audio: Please record yourself on your phone and let us know who you are and why we should hire you.
– Subject line on the email: [Job position] – Full Name
– Screenshot of your IQ Test Score from your OLJ Profile
– When applying for this job position, please let me know who the Prime Minister of London is at the END of the email.

Wage: Entry Level Wage – $4.00/hr
– Wages grow in tandem with skill acquisition and proficiency, allowing individuals to assume greater responsibilities as their expertise develops. Wage typically increases to $4.50/hr within 4 months after acquiring initial skills and having proficiency.
– Healthcare options (after 1 year)
– 13th month pay (after 1 year)

Type of Employment: Full-time
ID Proof: 60

Keywords: airbnb, property management, short term rental, customer support, listing, cleaning management