Airbnb Manager – Hospitality Rockstar

You are the right person for this job if:
– you aim to please
– you are a hard worker, who doesn’t stop until the job is done
– you are the ‘patient’ friend of your group
– you are the people your friends and family go to when they have a problem that needs solving
– maybe you have worked in hospitality or guest management before
– you are extremely detail oriented

?? Role & Responsibilities
– The ideal candidate must be very comfortable with technology and be a strong communicator – both in written form and verbal
– Ability to ask clarifying questions to dive to the root of an inquiry or issue
– Provide prompt guest support
– Update, change and maintain all internal STR documentation as things evolve
– Take ownership and responsibility of STR management
– Add, update and complete tasks including tasks related to reservations, repairs, regular maintenance schedules (monthly/quarterly/annually), etc.

? Example of Tasks
– Every day is different, here are some examples of tasks.
– Check-In/Check-Out coordination
– Responding to messages/questions
– Make sure the property is ready for next guest(s)
– Configure Schlage lock access/cleaners are scheduled/no damages
– Address noise complaints
– Schedule routine maintenance
– Process reservation change requests
– Update internal documentation and canned guest messages
– Coordinate last-minute property repairs
– Inventory and ordering/stocking of supplies
– Check-In Days: times vary, must be available to monitor the property and messaging on/around the time of check-in just in case the guest needs anything
– Check-Out Days: times vary, must be available to communicate with cleaners, guests, and any needed vendors starting from an hour before check-out until after the property is ready for the next guests

Compensation based on experience but in the range $1000 per month

There are bonuses in this role that can bring compensation up to at least $2000 per month

This is a FULL time position