Our company is a leading Short Term Rental Management Company in the UK, dedicated to providing exceptional experiences for both guests and property owners. We’re looking for a talented and passionate Guest Comms Specialist to join our growing team.
Join our team as a Guest Comms Specialist! Be the go-to person for guests, answering questions, solving problems, and ensuring their stay is flawless. You’ll manage pricing, bookings, and reviews, all with excellent communication and a passion for exceeding expectations. Experience a plus, but your drive and problem-solving skills are key! Ready to make a difference?
Interested? Apply here: /reva-airbnb-olj
Potential Tasks:
Guest Communication:
– Be the primary contact for all the guests via email, phone, and various messaging platforms.
– Answer inquiries about properties, policies, and local recommendations.
– Solve guest concerns promptly and proactively, ensuring a positive experience.
Pricing & Bookings:
– Manage pricing inquiries and communicate clearly about rates and fees.
– Assist with booking confirmations and address any related issues.
Collaboration & Problem-Solving:
– Collaborate with housekeepers regarding changeovers, maintenance, and guest issues.
– Relay information to the appropriate internal team for prompt resolution.
– Think critically to find solutions to unexpected challenges and ensure guest satisfaction.
Skills and Competencies:
– Experience: Short-Term Rental Industry: Proven experience in the short-term rental industry, ideally with specific knowledge of platform management (e.g., Airbnb, ).
Skills:
– Exceptional Communication: Masterful written and verbal communication in English, able to connect with guests from diverse backgrounds.
– Problem-Solving Prowess: Adept at finding creative solutions to unexpected guest concerns and navigating challenging situations.
– Organizational Efficiency: Highly organized and detail-oriented, excelling at managing multiple tasks and prioritizing effectively.
– Numerical Aptitude: Demonstrated confidence with calculations and pricing inquiries.
– Collaborative Spirit: Thrives in a team environment, fostering positive relationships with colleagues and external partners.
Ready to embark on this journey? Go ahead and apply here: /reva-airbnb-olj
In the application form, you’ll be asked a unique word: put in ‘STAY’ to show us you’ve got a keen eye for detail.
We can’t wait to discover the unique talents and skills you bring to the table. Your future with us awaits – apply now and let’s embark on this journey together!
APPLY FOR THIS JOB:
Company: Pocket Worlds
Name: Reiji M
Email: