The Airbnb Reviews and Claims Specialist will be responsible for managing guest reviews and handling claims related to property damages and disputes. This role requires excellent communication skills, a keen eye for detail, and the ability to handle sensitive situations with professionalism and empathy.
About us:
Coveted Hospitality is a leading provider of short term rentals & corporate housing, committed to delivering exceptional service and unique rental experiences. We pride ourselves on our innovative approach and dedicated team. Join us and be a part of a dynamic and growing company.
Key Responsibilities:
-Monitor guest reviews on Airbnb and other platforms.
-Handle claims related to property damages, missing items, and disputes.
-Communicate with the team to gather necessary information for claims.
-Prepare and submit claims to Airbnb and other relevant platforms.
-Follow up on claims and reviews to ensure they are resolved in a timely manner.
-Maintain detailed records of all reviews and claims.
-Collaborate with the operations team to improve guest satisfaction.
-Provide insights and feedback to improve our properties and guest experiences.
-Must be assertive and proactive in managing reviews and handling claims and reviews.
-Will NOT be responsible for guest management.
Qualifications:
-Airbnb case specialist experience recommended
-Previous experience in claims and review handling role, preferably in the short-term rental industry.
-Excellent written and verbal communication skills.
-Strong problem-solving abilities and attention to detail.
-Ability to handle stressful situations with a calm and professional demeanor.
-Proficiency in using property management software and platforms such as Airbnb.
-Ability to work independently and as part of a team.
-Strong organizational skills and the ability to manage multiple tasks simultaneously.
How to Apply:
If you are passionate about delivering exceptional customer service and have the skills to manage reviews and claims effectively, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position to .
APPLY FOR THIS JOB:
Company: Assign
Name: Ishan Dalsania
Email: