Airbnb Specialist

Company: Grotto Getaway Ltd.
Position Type: Full-time, Remote
Hours: 9:00 AM – 5:00 PM EST, Monday to Friday
Compensation: $4/hour (Starting rate, negotiable based on experience)

About Us:
Grotto Getaway Ltd. is a dynamic and rapidly growing hospitality business. We pride ourselves on providing exceptional guest experiences and maximizing property revenue for our clients. As we expand our operations, we’re seeking a dedicated Airbnb Specialist to join our remote team.

Role Overview:
As an Airbnb Specialist, you will play a crucial role in managing and optimizing our Airbnb listings to ensure maximum occupancy rates and guest satisfaction. This role is perfect for someone who thrives in a fast-paced environment, possesses strong communication skills, and has a passion for hospitality and customer service.

Responsibilities:
* Respond promptly to guest inquiries, booking requests, and concerns via the Airbnb platform
* Manage reservations, including check-ins, check-outs, and guest communications
* Optimize listing performance by implementing pricing strategies, adjusting availability, and updating property descriptions and photos
* Monitor and respond to guest reviews, striving to maintain high ratings and positive feedback
* Stay up-to-date with industry trends and best practices to continuously improve our Airbnb operations
* Collaborate with the marketing team to develop and implement promotional campaigns to attract more guests

Requirements:
* Proven experience managing Airbnb listings and responding to guest inquiries
* Excellent written and verbal communication skills
* Strong attention to detail and organizational abilities
* Ability to multitask and prioritize tasks effectively in a remote work environment
* Proficiency in using Airbnb’s host dashboard and other relevant software tools
* Availability to work during Eastern Standard Time business hours (9:00 AM – 5:00 PM EST)
* A passion for hospitality and a commitment to delivering outstanding guest experiences

Application Process:
As part of the application process, we request that candidates submit a 1-2-minute video recording yourself answering the following three questions:

1. What relevant experience or skills do you bring to the role?
2. Describe a challenging situation you encountered while in a previous role and how you successfully resolved it.
3. How do you prioritize tasks and manage your time effectively in a remote work environment?

Please submit your resume along with the video recording to Click to view to be considered.
Just so we know you read all these instructions, please put “AirBnb Expert” as the subject of your email. We look forward to reviewing your application and potentially welcoming you to our team!

Note: Only shortlisted candidates will be contacted for interviews.