We looking for a skilled and experienced AirBnB Property Manager/ Virtual Assistant to join our team. The ideal candidate must have experience prior experience in Short Term Rental industry and the following qualifications (Note: Only applications with verified experience in short-term rentals or Airbnb hosting will be considered) :
* Managing channel manager
* Guest communication/customer service
* Calendar management
* Pricing optimization
* Coordinating maintenance issues and scheduling contractors
* Scheduling cleaners
* Setting up and integrating listings on Airbnb, VRBO, Google Vacation Rentals, etc
* Setting up automated messages
* Collection of security deposit
* Filing Airbnb Reimbursement
* Canceling Airbnb booking without any penalty
* Calling Airbnb to dispute guest negative review
* Price Comparison
* Knowledge and Experience in web development and Graphic Design (GoDaddy, WordPress, Canvas, Photoshop) is highly preferred
* Knowledge and experience in Social Media Marketing, email marketing and advertisement campaign through Facebook, Instagram and Google
Knowledge and experience in the following apps:
* Google Suite
* Hostaway
* Guesty
* Canva
* Airbnb
* VRBO
* Zillow
* Hospitable
* Turno
* Pricelabs
* RankBreeze
* Noiseaware
* Microsoft Office
* Slack
* Amazon Business Prime
* Notion
* Yelp
* Calendly
* Ring Central
* Openphones
* Ai Tools
The successful candidate must also possess the following skills and attributes:
* Excellent communication skills, with the ability to communicate difficult messages clearly and empathetically; fluency in written and spoken English is required.
* An active listener who can think quickly and critically under pressure.
* Able to confidently solve complex problems, while maintaining customer satisfaction and controlling costs.
* Ability to calmly thrive under pressure, perform consistently, and work with a sense of urgency.
* Superb organization skills in order to prioritize and manage a large volume of cases during peak periods, as well as work autonomously.
* Possess the ability to deliver luxury hospitality services to all of our guests.
* Experience in home maintenance or property ownership.
* Must be resourceful and willing to pitch in wherever needed.
* Must be a self-starter, able to recognize needs before a task is assigned.
What You’ll Do:
1. Guest Communication and Support:
– Respond promptly to guest inquiries, ensuring responses within 5 minutes, providing detailed information about properties, amenities, booking procedures, cancellations, etc, addressing any questions or concerns they may have.
– Assist guests with the reservation process, ensuring accurate and timely booking confirmations. Regularly track and follow up on receiving a completed and signed rental agreement, manual payment processes through Stripe. Ensure receiving of payments and signed agreements.
– Be the point of contact for guests during their stay, addressing any questions, concerns, or issues promptly.
– Communicate check-in procedures clearly and comprehensively in accordance with the established company policies.
– Encourage guests to provide feedback and reviews after their stay.
– Monitor online reviews and ratings, responding to guest reviews with professionalism and empathy.
2. Coordination:
– Coordinate with cleaners, maintenance, and owners. Schedule cleaners or maintenance teams. Ensure properties are prepared for check-in on time.
– Coordinate with other departments (accounting, customer service, I.T., and cleaning team).
3. Administrative Support:
– Provide administrative support, including organize files, check-in/check-out procedures, reporting.
– Monitor and track records of all booking reservations.
– Assist with administrative tasks as needed to support our rental operations (bill pay, research, etc).
– Use Vacation Rental Property Management Software like OwnerRez,Pricelab, Rankbreeze, or what ever platform company implement in business operation.
– Create and manage engaging property listings on short-term rental platforms, emphasizing key features and amenities.
– Regularly update listing content, including high-quality photos and compelling descriptions, to attract a wide audience.
– Adjust pricing dynamically based on demand, seasonality, and special events to maximize revenue.
– List properties and import property information on Airbnb, VRBO, Tripadvisor, Homeaway, Google Vacations, and channel manager platforms, as well as direct booking website and any other platforms company chose to advertise at.
– Assist in the preparation and distribution of guest welcome packets and informational materials. Manage and update guest information in our property management system.
– Assist the owner with any ongoing business tasks.
5. Claims and Invoicing:
– File Airbnb AirCover and other insurance claims as needed; create, send, and manage invoices and leases for guests; and ensure accurate documentation and follow-up on financial transactions and agreements.
6. Client/Property Onboarding:
– Assist in the onboarding of new clients and properties into the company’s system.
– Create advertisement and introduction visuals of the company’s services as a property management
– Research potential markets for expansion in property management
– Research and reach out to potential listing and their owners with offering of using company’s services.
7. HomeownerSupport:
– Assist Property Management to provide support to homeowners, addressing their inquiries and concerns, facilitate communication between homeowners and relevant departments, and ensure homeowners are informed about policies, procedures, and any updates related to their properties.
8. Other Tasks:
Social Media Management:
– Schedule and publish social media posts.
– Respond to comments and messages.
– Monitor social media channels for trends or mentions.
– Research potential collaboration opportunities , activities in the area close by to our properties, etc.
– Set up advertisement campaigns on Instagram, Facebook etc, monitor and report the results.
Content Creation:
– Draft blog posts, articles, or social media updates.
– Create graphics or visuals for online content.
– Edit and proofread written materials.
– Research, design and maintain guidebooks with recommendations, activities, etc for each property.
What You’ll Need
1. Fully remote position; you will need your own laptop, reliable high speed internet, and a productive working environment. Hours can be somewhat flexible depending on the tasks.
2. Excellent communication skills, both written and verbal. Fluent English.
3. Ability to promptly respond to guest’s and management messages and calls.
4. Strong organizational and multitasking abilities.
5. Experience in customer service or hospitality industry preferred.
6. Ability to handle sensitive information with discretion and professionalism.
7. Problem-solving skills and a proactive attitude.
8. Identify opportunities to enhance guest satisfaction and streamline communication processes.
9. Stay updated on industry trends and best practices in guest services and communication.
10. Assist with special projects and initiatives as assigned by management
11. No other jobs/ commitments.
Compensation: $5.00 per hour
TO APPLY:
Complete each step of this candidate intake form:
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APPLY FOR THIS JOB:
Company: TRES Client Acquisition
Name: Julia Maltsev
Email: