Airbnb/STR Guest Management Virtual Assistant

About Us:
We are a rapidly growing Airbnb property management company dedicated to providing outstanding accommodations and memorable experiences for our guests. As a key player in the hospitality industry, we are seeking a talented and motivated individual to join our team and contribute to our mission of delivering unparalleled guest satisfaction.

Role Overview:
As an Airbnb Virtual Assistant – Guest Management Specialist, you will be responsible for overseeing all aspects of guest management, from seamless check-ins to delightful check-outs. Your exceptional customer service skills, problem-solving abilities, and drive for growth will contribute to the success of our company and enhance the overall guest experience. This role is ideal for someone who thrives on independent work, values continuous improvement, and is eager to take on increased responsibilities as the company expands.

Responsibilities:
– Manage guest communication throughout the booking process, from initial inquiries to post-stay feedback, ensuring a smooth and positive experience.
– Coordinate and oversee check-ins and check-outs, ensuring a seamless transition for guests.
– Respond promptly to guest inquiries, concerns, and issues, providing effective solutions and demonstrating a strong commitment to customer satisfaction.
– Maintain accurate records of guest interactions and transactions in our management system.
– Collaborate with our property management team to ensure properties are ready for guest arrivals and departures.
– Utilize your problem-solving skills to address unexpected situations and create memorable guest experiences.
– Contribute to the growth of the company by identifying opportunities for improvement and implementing innovative ideas.
– Stay up-to-date with industry trends, Airbnb policies, and local regulations to ensure compliance and exceptional service.

Qualifications:
– Previous experience in customer service, hospitality, or property management is preferred.
– Excellent written and verbal communication skills in English.
– Strong problem-solving skills and the ability to think on your feet.
– Detail-oriented and able to manage multiple tasks simultaneously.
– Self-motivated and able to work independently with minimal supervision.
– A passion for delivering exceptional guest experiences.
– Tech-savvy with proficiency in using various communication and property management platforms.
– Willingness to work flexible hours, including weekends and holidays, to provide 24/7 customer service coverage.
– Desire to grow with the company and take on additional responsibilities as the business expands.

Benefits:
– Paid Time Off
– Competitive salary and growth opportunities.
– Flexible remote work arrangement.
– Chance to be a part of a dynamic and innovative team.
– Room for professional development and increased responsibilities.
– Opportunity to contribute to shaping the company’s future success.
– Application Deadline: [Insert Deadline]

Expected Start Date: [ASAP]

To apply, please send your resume and cover letter to Click to view OR apply directly here.