Airbnb STR Manager (MUST HAVE STR Management Experience, otherwise you will NOT be considered)

Note: Only applications with demonstrated Airbnb experience and strong management skills will be considered.

We are a rapidly expanding Airbnb property management company dedicated to delivering exceptional accommodations and unforgettable experiences for our guests. Positioned as a prominent player in the hospitality sector, we are in search of a highly skilled and motivated individual to join our team as a Manager and contribute to our mission of providing unparalleled guest satisfaction.

Role Overview:
As a Manager specializing in Airbnb Short-Term Rental Management, you will lead a team responsible for overseeing all aspects of guest interaction, ensuring seamless check-ins, delightful stays, and smooth check-outs. Your exceptional leadership skills, extensive Airbnb experience, and commitment to excellence will be pivotal in driving our company’s success. This role demands a proactive, independent thinker who thrives in a fast-paced, demanding environment and possesses strong management experience.

Responsibilities:
– Lead and manage a team of Airbnb Guest Management Specialists, ensuring exceptional service delivery and team performance.
– Oversee all guest communication throughout the booking process, from initial inquiries to post-stay feedback, ensuring a seamless and positive experience.
– Coordinate and supervise check-ins and check-outs, ensuring a seamless transition for guests and adherence to company standards.
– Respond promptly to guest inquiries, concerns, and issues, providing effective solutions and demonstrating a strong commitment to customer satisfaction.
– Maintain accurate records of guest interactions and transactions in our management system.
– Collaborate with our property management team to ensure properties are prepared for guest arrivals and departures, overseeing inventory management and procurement of necessary supplies.
– Utilize problem-solving skills to address unexpected situations and create memorable guest experiences.
– Contribute to company growth by identifying opportunities for improvement, implementing innovative strategies, and fostering a culture of continuous improvement.
– Stay up-to-date with industry trends, Airbnb policies, and local regulations to ensure compliance and exceptional service delivery.

Qualifications:
– Minimum of [2 years] experience in customer service, hospitality, or property management, with a strong background in Airbnb management.
– Proven leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence.
– Excellent written and verbal communication skills in English.
– Strong problem-solving abilities and the capacity to think on your feet.
– Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
– Self-motivated and able to work independently with minimal supervision.
– A passion for delivering exceptional guest experiences.
– Tech-savvy with proficiency in using various communication and property management platforms.
– Willingness to work flexible hours, including weekends and holidays, to provide 24/7 customer service coverage.
– Desire to grow with the company and take on additional responsibilities as the business expands.

Benefits:
– Paid Time Off
– Competitive salary and growth opportunities.
– Flexible remote work arrangement.
– Chance to lead a dynamic and innovative team.
– Room for professional development and increased responsibilities.
– Opportunity to contribute to shaping the company’s future success.

Expected Start Date: ASAP