Airbnb Systems Operator

Company Overview: Step into a world where hospitality, operational finesse, and relentless innovation converge. As leaders in the Airbnb domain, we’re not just about systems and processes; we’re dedicated to perfecting them, setting benchmarks, and ensuring our team has the best environment to thrive.

-Our Mission: “Elevating operations, empowering teams, perfecting guest experiences.” Our focus isn’t just on what we do, but on elevating how we do it.

-Our Culture: “Feedback is our compass; excellence, our destination.” Every voice matters in our pursuit of perfection, ensuring we remain the gold standard in service and operational effectiveness.

Position: Airbnb Systems Operator (with potential growth to Team Manager)
Location: [Remote]

Key Responsibilities:

Platform Mastery: Navigate and optimize daily operations on Airbnb, VRBO, and related platforms.
Guest Relations: Foster stellar communications with guests, anticipating needs and ensuring exceptional experiences.

Resolutions Management:
Skillfully navigate guest concerns, championing our reputation for impeccable service.
Collaborate with Airbnb for review moderation and pursue rightful compensations, upholding property standards and financial ethics.

Systems Enhancement: Identify potential areas for process optimization, implementing advancements to raise operational efficiency.

Team Synergy: Employ Slack, Click to view, and other tools to ensure cohesive teamwork, task distribution, and excellence in delivery.

What We’re Seeking:
-Future Visionary: Someone who looks beyond today, anticipating the needs of tomorrow.
-Excellence Personified: A drive to always achieve the best, pushing boundaries.
-Communication Maestro: The ability to articulate ideas, visions, and directives with utmost clarity.
-A Growth Enthusiast: A passion for nurturing ideas and seeing them through to their transformative end.
What’s In It For You?
-Innovation’s Playground: Work with the best tools and systems in the industry.
-Limitless Growth: With our backing, sky’s the limit for your professional aspirations.
-A True Team: Immerse yourself in a culture where team members are more like family, supporting and uplifting one another.

Requirements:
Education & Experience:
-Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
-Minimum of 2 years of experience in property management, customer service, or operations, preferably within the hospitality sector.
-Familiarity with short-term rental platforms like Airbnb, VRBO,
Technical Proficiency:
-Ability to quickly adapt to new tools and platforms as our systems evolve.
-Proficiency in Monday, Guestyforhosts, Guesty, Pricelabs, Quickbooks, Slack, Openphone, etc.
Communication Skills:
-Excellent written and spoken English skills.
Problem-Solving & Decision-Making:
-Demonstrated ability to handle challenging situations with guests, resolving disputes amicably and professionally.
-Proactive in identifying operational inefficiencies and proposing solutions.
Teamwork & Collaboration:
-Demonstrated ability to work collaboratively with cross-functional teams.
-Comfortable receiving and providing constructive feedback to peers and superiors.
Professional Attributes:
-Detail-oriented with a keen focus on accuracy and quality.
-Strong time-management skills with the ability to prioritize tasks in a fast-paced environment.
-High ethical standards, especially regarding guest interactions and data privacy.

Desirable:
-Preferred past Airbnb Resolutions/Review removal experience

If the fusion of technological mastery with genuine human connection excites you, then this isn’t just a job; it’s a calling to grow with us and develop the skills to create a name for yourself in this industry.
Are you ready to redefine the realm of Airbnb operations and bring this industry into the future? Let’s embark on this journey together.