Airbnb VA Property Manager

Location: Remote

About Us:
We are managing 20 Airbnb properties In Zurich, Switzerland.

Job Responsibilities:

Guest Communication: Promptly answer guest questions within 5 minutes.

Cleaning Coordination: Send the cleaning schedule to cleaners every evening, daily cleaning of 8 to 12 apartments.

Availability: The position requires work 7 days a week, totaling 40 to 50 hours per week. You must be available to answer guest messages from 8 AM to Midnight Europe Time, demonstrating flexibility in message response times.

Problem Solving: Act swiftly to solve guest problems as they arise by coordinating with cleaners and other service providers to ensure all issues are resolved to the guest’s satisfaction.

Check-in/Check-out Management: Ensure guests check in and check out properly, providing them with all necessary information and support for a smooth experience.

Administrative Tasks: Take charge of additional responsibilities such as calendar management, pricing adjustments, and other tasks related to the virtual management of Airbnb properties.

Requirements:

Experience: Prior experience working with Airbnb Customer Support or a Short-Term Rental (STR) property management company is essential.

Language Skills: High proficiency in the English language is a must.

Tech-Savvy: Comfortable using property management software, Airbnb platform, and other relevant tools.

Organizational Skills: Exceptional organizational and time-management skills to handle multiple tasks simultaneously and meet deadlines.
Problem-Solving Abilities: Strong problem-solving skills and the ability to think on your feet, ensuring any issues are addressed promptly and efficiently.
Attention to Detail: Meticulous attention to detail to ensure all aspects of property management and guest experience are executed flawlessly.

What We Offer:

Competitive salary based on experience
Flexible working hours within the specified timeframe
Opportunity to work with a growing and passionate team
A supportive and dynamic remote work environment

Please send your application and use the word “STR” in the email subject, so that we are sure you have read the requirements.