Airbnb Virtual Assistant

At Celeste Stays Inc., we specialize in corporate housing and vacation rental management. Our mission is to transform your property into a successful rental, providing hassle-free solutions.

Job Overview:

Their responsibilities include managing bookings, responding to inquiries, coordinating cleaning services, and ensuring a seamless guest experience.
Key Responsibilities:
Booking Management:
Handle guest bookings, including check-in and check-out coordination.
Update availability calendars and manage reservations.
Guest Communication:
Respond promptly to guest inquiries, addressing questions and concerns.
Provide information about the property, amenities, and local attractions.
Listing Optimization:
Regularly update property listings with accurate descriptions, high-quality photos, and relevant details.
Optimize titles, tags, and pricing to attract potential guests.
Maintenance Coordination:
Arrange cleaning services between guest stays.
Coordinate repairs or maintenance as needed.
Marketing Support:
Devise marketing strategies to enhance property visibility.
Assist with promotional campaigns and special offers.
Guest Experience Enhancement:
Ensure a positive guest experience by addressing any issues promptly.
Collect and incorporate guest feedback to improve services.
– Email Management: Draft, send, and monitor emails, ensure follow-ups, and manage the communication channel efficiently.
– Policy and Regulation Compliance: Thoroughly read and understand various short-term rental policies and regulations.

– Market Research: Conduct research to keep abreast of trends, pricing strategies, and competitor activities within the short-term rental market.

– Administrative Tasks: Coordinate meetings, manage schedules, and assist with other administrative tasks to ensure smooth operations.
Qualifications:
Strong communication skills.
Proficiency in Airbnb platform and related tools.
Attention to detail and excellent organizational abilities.
Customer service-oriented mindset.
Ability to work independently and remotely.
Flexible availability to manage tasks and respond to issues as they arise.
Strong English verbal and written communication skills.
Proficiency in utilizing online tools and software (e.g., Google Workspace, Trello, Slack etc.)
Exceptional attention to detail, organizational and multitasking skills.
Ability to work independently and make data-driven decisions.
Experience or willingness to learn about the short-term rental and Airbnb market.

IMPORTANT: Thank you for considering the Virtual Assistant position at Celeste Stays Inc. We appreciate your interest in joining our team. To ensure a thorough evaluation, we kindly request the following:
1-Minute Video Introduction: Please create a brief 1-minute video introducing yourself. Share your background, relevant experience, and why you are interested in this role. This video will help us understand your communication skills and enthusiasm.
Resume Submission: Along with your video, forward your updated resume to Click to view. Ensure that your resume highlights your qualifications and showcases your suitability for the position.
Earliest Available Start Date: Include your earliest available start date in your email.
Subject Line for Email: “CelesteStays: Virtual Assistant Application – [INSERT NAME]”
Please note that candidates who do not submit the requested 1-minute video will not proceed to the interview stage.
Thank you for your attention to this matter. We look forward to connecting with you soon.